QDOBA Mexican Eats — Restaurant in Baltimore

I am writing to inform you of the things that are happening inside of one of your Qdoba restaurants (3500 Boston St. Baltimore, MD 21224)

Recently a lot of changes has happened. There was absolutely no transparency AND a lot of good hard workers have been either terminated or they quit. New employees (all Spanish/Mexican) were brought in and the American employees hours have been, cut, pay changes happened, and managers (good managers) replaced. When you consider that this is a business, that does not make sense. Especially considering the errors that has happened since. The store has opened late multiple times after the “new team arrives”. Catered orders have been missing items, not prepared timely, and not communicated appropriately. There were 2 managers at the store who were great and kept things running smoothly. Miesha and Ms. Taylor. Store was clean, it was a respectful environment, team members were happy, customer service was great. Have you ever heard the term, if it’s not broke don’t fix it!! This is what happened. The new employees are not even trained. Its also very disrespectful for this new manager Karina to be yelling at employees AND speaking her native language that all don’t understand. It feels like we are no longer a team and they (new management/team) are against us. Karina: This lady comes to the store, ready to delegate, but does not take the time to get to know the employees in which she is responsible for. She yells at people and she takes no accountability for her mistakes. She is always flustered and never know what she is doing. How can she be put in that position. It appears (do not know if this is true) that she decided to bring her own team in who also does not know what they are doing. Yet, dedicated workers who were working 40 hrs a week, was cut down to 16 hrs or less and the new employees were giving the hours. This does not make sense! Discrimination at its finest. The delivery driver for Qdoba has been an employee a little under a year. He has been reliable and dependable. He accepts last minute orders and works on Saturday and Sunday when needed. Now, Miesha is no longer there. Ms. Taylor, leaving as well. Now the driver Ronald has been put in a corner today. As of his next delivery, his tips will be cut down to 40% from 80%. Per new management, it’s the QDOBA way. It was also stated that if it doesn’t work for Ronald (His income being cut in half), they understand. Thuis sounds like Qdoba wants him to quit. Is it because he is a black male. This man has delivered excellent customer service to Qdoba’s customers. He has gone above and beyond to make Qdoba look good. Do you know one time he went to a Dollar store to buy cups for a customer because the store forgot to pack them. Do you know that he also sets up these orders at the location. To say that the 20% that was given to the store is not a fair amount is insane. He has to drive to the delivery spot (Gas), Set up for 20-100 people, Load and unload the products and deliver this service with a smile. I know this may be for all Qdobas, but it should be looked at. Maybe 50/50, but don’t cut anyones salary in more than half.

In Conclusion, we as people need to be compassionate, no matter what industry we work in. We need to seek out and celebrate diversity. Just because it’s a Mexican restaurant, don’t fire or make it hard for African Americans and White workers. We need management to be friendly and transparent. All of us should act with integrity. Make a letter and send to all of your employees letting them know what is happening. Most importantly, be a team. Miesha, Ms. Taylor, Ronald, Inez, Anthony and more.. They all love Qdoba and respects the company.

Please investigate and talk to the workers. Let your employee’s opinion matter. Everyone on the...

8/26/23 1:30pm Sadly, I have to agree with several reviews that I have read here today. The food I got was good and tasty, the service was snarky and subpar. We ordered 2 dishes, a kids meal for my daughter and I ordered a burrito. The first server who began my burrito was fine and added the items I asked for. The second worker that added the "toppings" to my burrito was paying no attention to me. I asked for L,T and then medium salsa. She threw a big spoonful of pico on the burrito. I said, "wait, does that have cilantro in it?" I cant stand cilantro (I am one of "them") and she looked at me and said "Cilantro?" and proceeded to grab a handful of fresh cilantro and throw it on top. ACK! There was another woman (blonde, maybe manager) there that got snarky with me about this. I mentioned that I dont like the taste of cilantro and I had asked for medium salsa. I pointed to the pico and asked her if it was med salsa? She huffed and said no. The burrito sat there. No one moved. Finally, the first worker who had helped me took the burrito away and made me another. I totally forgot to order chips and queso after all that, bummer. Then the blonde woman was very short with me when I checked out. It could have been avoided by simply listening to what I said. A very disappointing interaction, but still a tasty burrito.

EDIT: January 2025, I went back to this location recently and had a meal. I am not ready to change my ratings yet, but the experience was better this time. I did not have any issues with staff. I ordered a burrito in a bowl that was quite good overall. There was a younger guy there that helped me and he was friendly and smiling, I wish I had remembered his name. I will add my pics...

The Canton Q’Doba on Boston Street has the freshest food and best customer service, and some of the nicest employees I’ve seen at Qdoba’s. my son goes there a lot and it’s rare they get something wrong but today they missed putting some salsa on his chicken bowl, which was no big deal in the scheme of things because my son still enjoyed the food. anyway, I wasn’t paying much attention and the employee probably just didn’t hear me. He was very friendly and I’m sure that was the issue. Anyway, I decided to call back about it to soothe my son because I know how much he loves the salsa - it’s his favorite part of the dish. When I called back and spoke with the manager, Marco, he was so kind. I can see why my son loves the place so much! I had even told him that when I picked up his order how friendly everybody is there. My son frequents this place several times a week, and always has good things to say about the food and the customer service. Now I see why. that chicken bowl look really good. Now I wish I had picked me one up. LOL! He’s a big eater, though. this brings me to another reason why I I like the place myself. Employees at other similar restaurants generally look at him funny because he orders so much, but he’s 6’4, 250 lbs - he needs a little more to sustain himself, I guess. But this place never judges him or argues with him - they just give him what he asks for with a smile, and as a Mom I really appreciate that. #loveQdobaforever

Thanks for treating my kid like a human being Qdoba! And shout out to Marco for the excellent training he MUST be providing...