Starbucks — Restaurant in Baltimore

Ordered two drinks for pickup. Neither drink was filled all the way or even close to being full, so I asked for additional oatmilk in both drinks (selected extra splash of oatmilk in the app as well). While waiting, one of the baristas poured oatmilk in a small paper cup, set it on the counter, and informed me that was the oatmilk I requested. After filling the first cup with what I was provided, there wasn’t nearly enough oatmilk left to fill the second cup (only a few drops left, hence why I asked the barista in the first place to fill both cups). Because of this, I informed the barista that I would need additional oatmilk since there wasn’t nearly enough in the small cup she originally provided. The barista poured additional oatmilk in a paper cup for the second drink, but while doing so, argued with me and was rude. She informed me that if I wanted more oatmilk then I needed to order a different drink. I informed her I selected an extra splash of oatmilk in each drink. She then proceeded to use her hands to tell me and show me the difference between what a splash and extra splash of oatmilk actually means. She then reiterated that I needed to purchase a different drink from now on if I want extra oatmilk. She was rude and unprofessional. I will not be back to...

This is a nice location, the store is always decently clean and quiet in spite of usually being a bit crowded during peak hours. Because there is a nice row of comfortable seating with tables, people with laptops tend to park there for hours, even eating meals brought from WF next door, but whatever.

My only criticism is that, although Starbucks has moved away from basic drip coffee being their main product to sell, employees should still know how it's served. During my last visit, I had to bring back my drip coffee 3 times because it was cold. The first time, the barista (who was very pleasant to his credit) thought maybe he put too much milk (I only ask for a splash)... The second time I brought it back, he reiterated that milk cools the coffee, LOL(I have been getting drip coffee for 15 years and worked at a Starbucks for 5 years. I know how coffee works)... On the final attempt I just asked for no milk. It was still cold and the employee who handed to me mumbled something about needing to brew a new pot (the red alert light had been blinking all along).

Despite this long review, it wasn't a bad experience overall, since the employee was nice. However since there did seem to be a supervisor buzzing around, he really should have jumped in...

Training...The staff at this location need to focus on the environment they create and doing their job to the best of their abilities. The management needs to focus on training staff to be strong, pleasant, and on how to deal with inappropriate conversations and creating a no awkward, warm positive environment for all customers.

Starbucks is a very expensive product; each customer expects the best, highest quality, experience. $30 a week = $1500 a year. Leave the bad stuff at home.

Starbucks ... "...We have always believed Starbucks can – and should — have a positive impact on the communities we serve. One person, one cup and one neighborhood at a time... So it is our vision that together we will elevate our partners, customers, suppliers and neighbors to create...