The Point In Fells — Restaurant in Baltimore

Upon reading other reviews, a bit confused by my family’s experience here this past evening and why our service/experience as so poor when others had a much more pleasant time here…

My family (4 of us) had came in around 7 for dinner on a Wednesday. Wasn’t busy. Got seated at a table that we were told immediately, “We’re going to need this table at 8:30 for the DJ.” Truly bewildering why we were sat somewhere that would have a time restriction on it, especially when there were other tables that seemed available. Not sure why the employee felt the need to tell us this, either, or how that’s our problem. It made us feel like we weren’t welcome right from the jump.

It took another 10 minutes before we even got menus and a drink order put in. Then another 20 minutes before anyone came by to check on us and take our order, which I would totally understand if the place was busy. But our server spent her time chatting with the same customer at the bar nearly that entire time while we waited to order. All the while, we’re nervous that we were going to get kicked from our table given the other bartender/server’s comments when he sat us.

We didn’t place our food order until 8 and still no sign of our food at 8:30. The server, once again, never checked us on this entire 30 minute period. Not once. The few other patrons didn’t have food, either. We were wondering why the food was taking so long; these were the only times, and I mean the ONLY times, our server ever stopped by to our table was when she somehow overheard us mentioning how long things were taking and how frustrated we were that we were being ignored. There were no apologies, only excuses. “Our food is made from scratch and takes about 30-35 minutes.” Interesting when we overheard another server mention how the people (who got there before us) had their order put in at 8 and still didn’t have their food at 8:45. I don’t get it—if the kitchen is backed up, then just say that instead of making excuses and making us, the customer, feel like we’re crazy for being upset at the quality of service.

(Just to mention, another couple had came in around 8 and waited between 3-5 minutes to be seated. They eventually left because they were ignored, too).

To top it off, they added a 20% automatic gratuity despite it only being 4 of us and not 5 like their policy states. It sucks because when we finally got the food (35 minutes later), it was delicious!! We would’ve been fine with waiting if the server seemed the least bit apologetic for the long waits & having a decent reason not to check on us, but instead she ignored us most of the evening then tacked on a gratuity because her service didn’t deserve a 20% tip. I usually tip more than 20%, but when you’re talking with your friend over at the bar for 50 minutes instead of serving customers, yeah, that’s a problem.

Disappointed, to say the least, especially since the food was so good and the environment was great (which is why I’m giving it 2 stars...

Hello,

We had a great time at WuTang Wednesday for my birthday until we got the bill. Before the night even got started before the server took any of our orders we asked for all of our bills to be separate, he said that was fine he needed a card just to keep on file. This man put everybody food and drinks on my sister's card even though other people had already paid! Some of the people was still there and was able to show him the receipt! As if we lied. He literally charged us twice! My sister told him she was only paying our food and drinks. She only ordered 3 drinks and 2 plates of food. How is that $300+? some people gave him cash I saw them give him cash for their food and drinks and he did not take it off the bill. Several people witnessed him say he was going to ring us up separately so we were all very confused. Something tells me that this man has done this before. It doesn't feel very good to have someone take advantage of you when you just wanted to come out and have a good time. We don't have the kind of friends and family that's going to run out on the bill. I've been coming to this place for a long time it never felt like the kind of place that would have employees stealing from customers because they feel they can get away with it because they are drinking. None of us was drinking when we heard him confirm that we wanted separate bills. What is your system for that? What's the normal protocol because what he did to us was criminal. Why is it so hard to charge a person individually for their drink and food? Take the order, bring it, and collect the money from that person! I seen bars do it all the time and not have these type of issues. A couple of my friends bought me a drink for my birthday and instead of him charging that perso he charged my sister. What a mess! Why did this happen? How? He seemed so nice and professional I thought he knew what he was doing. I sent this email to the owner 8 days ago and they never responded. I know you check the emails because the other emails I sent you prior to that night, you did answer. That makes me believe that this is something that you all approve of. Do not open a tab at this place you will get robbed. pay for your drinks individually I do not trust this place to hold anybody's card. I'll be filing a complaint with the Better Business Bureau next. There should be some kind of laws to protect consumers unethical business. I contacted you directly first because I liked this place and you seemed like good people when I communicated with you on the email. Clearly I was wrong you never even responded. I just told you one of your waiters basically robbed me in YOUR restaurant and you did nothing. ...

We recently had a company holiday party at The Point and was VERY turned off by one of the staff members during the entire night. I'm not sure if she was called in on her day off for the event, or something happened before the event started but she had an attitude toward everyone the entire night... I was the first to arrive (at 12:57, the event started at 1pm), and when I mentioned I was there for the event she scrunched her face up and said "yeah, your event doesn't start yet" ...come on, girl. The rest of the staff was pleasant enough, and the reason for the 3 stars, but if it were up to me based on her behaviors it would be zero stars. Our event package included complimentary wine and beer, spirits/mixed drinks would be at cost. That's fine, no worries. We were told, numerous times, that their sangria was included in our package but for the first 3 hours of the event this woman refused to serve anyone sangria... I guess she finally got spoken to about it because toward the end she finally began serving... With that famous attitude she had the entire night. She'd ask what you wanted, and if you said sangria she'd just walk away almost rolling her eyes, fill it, and hand it to you. As the night was winding down, we were under the impression the event ended at 6 when the restaurant opened to the public (which was also on our event invitation), she began taking food off the bar that people were still actively eating, and when asked if it could remain her response was a stern "your event is over, and we're cleaning up". I wish I would have caught her name, because if that's how she treats all customers, she should not be employed in a customer service position. A shorter African-American woman. Everyone was very kind to her but it didn't matter, she had an issue with the event from the get-go. Extra stars for the woman working the bar primarily on the second floor, though, she was an...