Four Seasons Hotel Baltimore — Hotel in Baltimore

We visited the Four Seasons Baltimore just before the Fourth of July weekend for a quick local getaway from DC/VA. I’ve stayed at this property before and recommended it again due to its excellent location and generally higher standard compared to other area hotels.

Unfortunately, this visit left me disappointed and unsettled.

Even before our arrival, I began receiving messages addressing me as “Mr. Gladding.” While my first name could be interpreted as gender-neutral, I found this assumption careless, especially given my previous stays where this mistake was not made. It was eventually corrected, but it set a tone of inattentiveness.

We accepted an upgrade offer and were pleased to find our room ready upon arrival at 10 AM. After enjoying the area, we spent the afternoon at the pool. At that time, I informed staff of my life-threatening fish and shellfish allergy, which includes any cross-contamination. I carry an EpiPen because exposure can cause anaphylactic shock.

I was extremely clear about the severity of my allergy. I specifically asked whether certain items were safe—particularly anything fried, since shared fryers are a major risk. I was told the fried cauliflower was not safe, so we did not eat it. We also ordered guacamole, which we were told was fine. After eating the chips that accompanied it, a staff member rushed over to tell me the chips were not safe—they had been fried in-house in the same fryer used for seafood. While I was assured no seafood had been fried that day prior to the chips, the fact remains: the fryer is shared. I immediately took medication, and while I thankfully avoided a full anaphylactic episode, I did experience a reaction.

This was deeply upsetting. At a property of this caliber—especially one partnered with the Atlas Group—I expected far better allergy awareness and protocol. It was clear that the seriousness of my allergy was not fully understood or handled appropriately. The panic of staff rushing over after I had consumed the item was genuinely frightening.

Nick, the pool manager, did address the issue with care, and our server, Mellie, was kind and attentive. That said, the mistake should never have happened in the first place. The rest of our stay was colored by the anxiety of not feeling safe to eat anything on the property. I avoided ordering food for the remainder of the visit, and you’ll notice no food charges on our final folio, as Nick removed the items from the first day.

I left the hotel feeling let down by a brand I previously respected. I’ve told everyone who’s asked about our trip to be extremely cautious if they have food allergies. I’m 40 years old and have managed this allergy all my life—this is the first time something like this has happened.

While I could offer suggestions to avoid this in the future, I assume the Four Seasons already has protocols in place that simply weren’t followed. This type of allergy can be fatal. It demands attention and consistency. Please educate your team thoroughly. When a guest asks, “Is this safe for me to eat?” the response must be based on facts, not assumptions.

I’m grateful this incident didn’t result in something worse—but it absolutely ruined our stay. Had this not occurred, my rating would have been much higher. The hospitality otherwise was warm, and the room was fine. But trust, once broken in matters of safety, is not...

tl;dr version: the location in "Harbor East" can't be beat. Property and rooms are clean, updated, and spacious; nice touches for kids; BUT service was subpar and spotty and definitely not at FS caliber.||We went for a three-night staycation with our little one before New Year's and booked the basic room (city view room). the room was spacious and the staff arranged for a fridge in the room, which was nice to have with a child. I will say the check-in and pre-check in process was pretty run-of-the-mill. We received a somewhat odd call before check-in asking if we wanted to pay for an upgrade, which I politely declined. At check-in, our daughter was given a crab plush toy, which was nice. but, the staff weren't particularly welcoming or helpful other than that. For example, we were given incorrect information a few times about the ability to rent out the cottages for dinner and were told these were the same cabanas as on the ice skating rink level, which they were not. Had we known they were different, we would have booked one of the cottages (we only realized this later when we were able to see the cottages from our room). We asked for information on the menu, and the staff seemed hard-pressed to find this info. So, probably a 2/5 for the front-desk staff throughout the stay as they hardly acknowledged us any time we were in the lobby. ||Upon entering the room, we were pleased that our room had a decent view of the marina and the Christmas tree, so we were able to enjoy the light show from our room. The room and bathroom were well-appointed and spacious. There were kids' toiletries (and a step stool) and a plate of cookies and chocolates on the table, which were nice touches. We had to request the kids' robe and slippers. The housekeeping staff was superb. there was one lady in particular whose name I'm blanking on who was very helpful and accommodating. Also, when we asked for a couple of waters, we were provided a whole carton full of about a dozen waters. A+ for housekeeping.||We chose this hotel in part because we wanted to try the rooftop iceskating. It was an artificial skating rink, which provided a different feel, but fun for our daughter nonetheless. And, we did the smores as well. The ice skating/rooftop staff were great as well. ||We only tried Maximon for breakfast (to go)--the food was decent, and the staff was friendly. We didn't try the other options on this trip. The location can't be beat, as there is a Whole Feeds and a CVS down the street. The hotel has many restaurants nearby, within the Harbor East area, as as well close by in the Inner Harbor, Little Italy, and Fells Point. The hotel is walking distance to Inner Harbor, which was convenient when we wanted to check out the National Aquarium. ||Overall, 5/5 for location; 5/5 for housekeeping; 5/5 for rooms and property, but a 2/5 for front desk,...

One-Star Review for Four Seasons Baltimore – 200 International Dr.

I am utterly appalled by the treatment I received at the Four Seasons Baltimore. My experience was not only frustrating but deeply troubling and unacceptable, especially given the reputation this establishment claims to uphold.

To start, my property was stolen (or as of current not returned) during my stay, an issue that should have been addressed with urgency and compassion by any reputable hotel. Instead, I was met with dismissiveness and outright disregard. When I sought help from the staff, they failed to take any meaningful action to address the theft or provide support during an incredibly distressing situation.

What made this ordeal even worse was the blatant racial profiling I experienced. Despite being told I was not banned from the hotel or accused of any wrongdoing, the staff refused to book me a room without providing a legitimate explanation. Their behavior made it painfully clear that their actions were rooted in prejudice. This type of discriminatory treatment has no place in any business, let alone a luxury hotel that prides itself on hospitality.

To add insult to injury, I called the police, and I was forced to stand outside in the cold while waiting for them to arrive being as without reason they would not allow me inside the hotel, nor book a room in the hotel. Their lack of regard for my comfort or well-being during this time was dehumanizing. When the police finally arrived, three officers assessed the situation and expressed their disbelief at how I was being treated. Each of them said this was absolute nonsense and that the hotel staff’s actions were entirely unjustified. They made it clear that my property should have been recovered by now, yet the hotel still failed to take any steps to resolve the situation or show accountability.

This experience was not just disappointing—it was infuriating, demoralizing, and an affront to basic human dignity. The Four Seasons Baltimore failed me in every conceivable way: security, service, and respect. To see even law enforcement officers recognize the injustice of the hotel’s actions only highlights the severity of their mishandling of the situation.

I will never forget how this establishment made me feel—ignored, disrespected, and treated as if my concerns and comfort didn’t matter. I would caution anyone—especially those from marginalized communities—against trusting this hotel. Save yourself the pain and stay elsewhere. Four Seasons Baltimore is not worth your time, money, or dignity I stayed at the Hilton Canopy hotel, and the Marriott Baltimore Waterfront hotel (both next door to the four seasons) are AMAZING CHOICS. At my stay at both these hotels I was treated as though “ALL...