Tropical Smoothie Cafe — Restaurant in Baltimore

This is by far the worst tropical smoothie location in the state of Maryland. It’s RUN by teenagers , as in , no adults present. No manager on duty. Everyone is about 17 years old that works there. I get it , it’s a smoothie joint , low key, but it’s also OVERRUN by teenagers. You can’t come in here between 3-5 pm because every school kid comes in to visit their friends I guess. Take up space. Be loud , rude , obnoxious, VAPING INDOORS. ON TOP of all this , THEY ARENT PAYING GUESTS.

My experience Happened today : I bought 35$ worth of food, some for me, some to go , sat down to eat it at the Smoothie bar. 5 teenagers , COMING FROM chipotle came in. Basically completely took over the area I was sitting. BOUGHT NOTHING, then proceeded to sit at the smoothie bar,AROUND ME, and eat their chipotle. Being loud , crinkling their bag extra loud ,again , rude , elbowing me, just general disgustingness , the staff said NOTHING. They literally just let the neighborhood kids come in here and hang out and bother paying patrons. It shouldn’t be like this. This location has cameras ( allegedly if they work ),, this incident happened around 4pm. I urge management / corporate, SOMEONE , review the footage , and explain to me how this makes sense. Tianna, working the front register seemed nice ,, but the store still got my order wrong even after reading it back. I asked for onions on my sandwich. NOT my quesadilla. This is why Baltimore city gets the reputation that it does. I will absolutely never go to this location again. I will also be calling to get my money back. People shouldn’t feel unsafe at a smoothie shop. Someone Shoudve done something about the kids harassing me. Someone should’ve kicked them out for not paying. I’m not above cussing out a rowdy teen and making them publicly cry .. so to avoid this in the future, I will continue to go to the Columbia locations and other locations NOT IN BALTIMORE. Y’all should be ashamed...

I am writing to express my extreme disappointment with my recent experience at your Havenwood location on the evening of 2/25/24. As a loyal customer who frequents your cafe for the delicious Açaí bowls and smoothies, I was dismayed by the lack of service and inconsistency I encountered during my visit.

Upon entering the cafe, I intended to order an Açaí bowl, only to be informed by one associate that food was not being prepared due to short staffing. However, to my dismay, I observed another associate preparing Açaí bowls and flatbreads shortly after. This inconsistency in communication and service left me feeling frustrated and disappointed.

Furthermore, despite ordering three smoothies and a coke, I did not receive my soda. This oversight was the final straw in what was already a subpar experience.

I believe it is unacceptable for a well-established establishment like Tropical Smoothie Cafe to provide such inconsistent and unsatisfactory service to its customers. I hope that this feedback will prompt you to address these issues and ensure that future customers do not have to endure similar experiences.

Thank you for your attention to this matter. I look forward to hearing from you and hope for improvements...

This was the 3rd detox smoothie with the consistency of water. They were made with too much ice and too much added water. The 1st time it was obvious that the young lady was new and tried her best to make the smoothie. While it was not up to par with the Tropical Smoothie brand, I chalked it up as a loss.

The 2nd smoothie was not much better. The gentleman added ice, added water, added ice again, and then added some juice from the fruit container. It appeared that he tried to fix it, but making it from the start would've been better.

My 3rd smoothie today was completely awful. It looked and had the consistency of swamp water.

Considering the prices, I decided to call to see how to make this right. Well, the number googled, instructed me to leave a message. I really try to support Black owned establishments, but this is unacceptable. Clearly, employees received very little training on the process of making smoothies.

So...