There were clusters of hairs rolled into a piece of sushi and a strand of hair on another in my recent takeout order. There was also hair knotted into the handle of the takeout bag.

The order was placed as a gift for my sister's birthday. When my sister told me about the hair the next morning, I immediately called the restaurant. The manager refused to grant a refund, stating that it was their "hair policy" to refuse refund for any hair found in their food without a photo. I didn't have a photo because, again, this was gifted for a birthday dinner.

The manager was combative and rude and did not offer any apology for the unsanitary conditions. I'm disturbed at (1) the level of uncleanliness and (2) the fact that this establishment has a pre-existing policy to deal with apparent frequent requests for refunds from people finding hair in their food.

The manager stated that all he could do was have the owner call me. Of course, the owner never called me.

I will never purchase from Ichiban again. If the clump of hair in the food didn't turn me away, the lack of customer service certainly did.