United States Postal Service — Local services in Bangor

It's hard to find because it doesn't even look like a post office. Extremely limited parking. Also hard to Enter & Exit area. Far less mail boxes than their old location. Tiny retail area that gets very cramped when crowded. Also they never seem to have more than 2 out of the 5 registers open even when they are crowded, so it's not good for local business when people are in a hurry or during holidays. I can understand 2 clerks open if it's a slow day but it often seems they are under staffed, though on rare occasions such as Christmas they probably do have more clerks at the registers. It looks more like a Postal Substation in a small town than a bigger city. It shares a parking lot with the near by County Jail as well as other services with only like 20+ parking spots. Pedestrians need to be very careful because of hurried turning traffic that pulls in quickly around a blind spot created by the corner of the building. I almost got hit by vehicles on several occasions when I chose to walk. Even though I don't drive I've often had friends take me and we've had a hard time finding parking. One last thing is their Exit area which is a sharp weird turn down to Franklin St where there are blind spots from parked cars, also pedestrians need to cross at the mouth of the exit and are often cut off by exiting traffic in a rush to get out. Franklin St. is also a busy street. They used to have a loud alarm that would sound and a sign that warned people of exiting traffic but nearby businesses got annoyed by the high pitched tone sounding all day long (they seemed to have shut off the sign). But as you can see from my post and that of others this was a very unrealistic choice of both location and...

If I could give zero or negative review I would!!!

I am writing a formal complaint to one of your employees due to the very poor customer service I received yesterday.

We arrived 30mins early to our appointment for a passport and passport photo. I'm aware that I'm early and it says on the letter to arrive 15mins early anyway.

We were rudely been told that we are early and to wait which I did with my 3months old baby. I have noticed that the guy after 3:30pm has still been seeing other people with post instead of me who arranged an appointment in advance. My son and I ended up waiting in this very cold weather as he was running late with people who doesn't have an appointment.

Another employee took pity on us as I have a baby with me and approached us by this time they are already 10mins late for my appointment, to say that they can NOT take a photo of an infant as they dont have a white backdrop!

Firstly, I should have been told about the white backdrop as soon as we arrived.

Secondly, I should not have been told off for arriving early as I am fully aware I have to wait for my appointment schedule.

Last but not the least, they should apologise if they are running late for my appointment as they are fully aware I am waiting with my infant son as I have arranged an appointment and have a letter with me.

It is the first time in my life I have experienced this type of treatment , unacceptable behaviour and very poor customer service.

The inconvenienced, waste of time and great amount of stress as I am with my infant son has reduced me to tears!

I would like a confirmation that you received my complaint and to hear from your complaints manager as soon...

Usually have no issues at this particular facility in person, but the past few days have been an exception. I recently received a notice that my mail was being held due to the front steps of my home being too dangerous to traverse in order to reach my mail receptacle, and that my mail would be held for 30 days at the post office, or until the repair was made (which is all well and good). With that said, I have gone to attempt pick up my mail (11 days worth) for three days now, and each of those three days, they stated that my mail was not at the post office, and that it could possibly be held on the vehicle(?). The employee I spoke to stated that he would reach out and see that my mail was available for pick up the next day.

Today, I go to the post office, and the same individual happened to be working alone in the entire facility, and he was visibly distraught. He made his frustration known that no one else showed up for work there, and personally I don’t blame the guy. His customer service and speed of work was impeccable, and he was very apologetic to me in informing me that my mail was still not there, but should be by 11:30 today. My issue is not with the clerk, who was doing a wonderful job alone, but with this particular facility for being obviously understaffed and seemingly operationally disorganized. I hope that the employee that served me (Nate) gets some good reinforcements to work...