Panera Bread — Restaurant in Barstow

I went through the drive-through and ordered the chicken, Mediterranean and grain salad With extra chicken on the side. When the girl brought the order to the window, I checked it before leaving and noticed that there was no side of chicken. I did ask her where was the side of chicken and she said they put it all inside of the bowl of salad. Instead of her going to correct the order by maybe just adding a cup of chicken since she made a mistake she decides to open up the salad, pluck all the chicken off and added it to a cup and stick it all back in the bag. I sat there and disbelief like does She not know that I can see her? Ugh When she brought it back to the window I told her I’m sorry but you’re gonna have to go ahead and run that back. Meaning I need a refund there is no way I’m gonna watch you pluck chicken off of my salad and add it to a cup thats disgusting. Also, she wasn’t even the one who originally made the salad so I asked for a manager Miss Alicia comes over, and decides to tell me how everybody makes mistakes. The mistake was adding the extra chicken to the salad. The disgusting part was her plucking it off mind you she put on gloves without washing her hands I’m just saying I don’t know too many people that are paying $20 for a salad to have a Putha dig in it To remove the chicken that they added in error. Not to mention the employees standing next to her, spraying the counters with cleaner, while my salad is open. This was my first ever bad experience with Panera bread and I can say I will never be back to the Barstow location and it’s sad because that’s the closest one to me. Alicia refunded my account but the credit didn’t go right back onto my card so if I didn’t have money I wouldn’t even Have been able to eat tonight. This was super...

The person working the counter vacated her post, to make coffee, as all 3 of the large coffee dispensers were empty, when I got here. There was nobody up front, for nearly 5 min., until another employee spotted me, standing at the counter, patiently waiting.

She then rang up my order, & told me they were making coffee, & it'd be ready in 5 minutes. The original person, then re-appeared, & asked the first of 3 people waiting for coffee, if that customer wanted dark roast coffee, since it had finished brewing. She grabbed this person's cup, & whirled toward the back.

I wanted dark roast coffee, as well, so I stated this, trying to save her another trip.

She turned back, then rudely yelled, "In a minute!" She then stalked to the back with 1 coffee cup.

She could've easily carried 2 cups to the back & filled them. It wasn't my fault that Panera Bread Barstow was out of all their coffee, at the same time.

I didn't appreciate how extremely rude the Panera counter worker was to me, either.

I got a Chocolate Croissant, along with my Dark Roast Coffee. The croissant was good, & my coffee tasted good, as well, after I finally got it. The customer isn't always right, but they certainly aren't the...

I do not understand Panera's concept of a menu. Whether you are in-person or viewing the online menu, there are no descriptions or pictures of the items. Therefore, you have to ask the cashier what is on something. She reads off the ingredients quickly, which is so unnecessary - just post it somewhere. They were out of avocado, so I didn't select the Turkey & Avocado BLT...ordered the Turkey Bacon Bravo instead - they were out of the deli turkey and needed to substitute the roasted turkey. So, not well stocked on Sunday nights.. Almost every person in the store had to be asked, "We're out of avocado, is that okay?" Mmm, not really but what are we supposed to do? There's not much you can sub it for and they're not offering $1 off or anything. 2 out of 4 of us changed our orders due to the avocado shortage, then in a bizarre twist...the two people who said no avocado was fine ended up having avocado on their sandwiches!

The turkey bacon bravo ended up being pretty good and I did like the mac and cheese. The Chipotle chicken sandwich and tomato soup was "nothing special", the Mediterranean warm bowl was "okay, nothing too special", and the vegetable soup...