Applebee's Grill + Bar — Restaurant in Bartlett

This was a disaster from the very beginning. We had a large group (13) so I tried to call ahead. I was hung up on 3 times while navigating their maze of an automated system, and when I reached a person he tried calling who I needed.. across the restaurant... but couldn't help me when they didn't answer the phone (from inside the restaurant!!).

I stopped by today after work and they were very nice, so I had hope.

When we arrived, we waited 20 minutes while the table was set up, and the host updated us to let us know our server was running late. He didn't want to seat us until our server arrived, but we asked to be seated anyway so we had a place to sit. Our server was late for work and then was not told he was to take care of us, which extended our wait for service. We ordered an appetizer which came our with our meals, and our meals came out one. at. a. time. They came out so slowly (over the course of an hour) that some were finished eating while others still waited. Our server had to check more than once who still didn't have food and cross reference from his booklet to see who was forgotten.. When our meals arrived, they weren't hot, and my 4 cheese mac n cheese was missing... cheese. There was a little bit of cheese sauce in the bottom of the bowl, but even when I mixed it all in, I had many bare noodles. We complained, my cousin had her meal taken off her ticket, and my mac n cheese was taken back for more cheese. The manager stood in front of us wringing his hands on the towel he was holding and apologized by saying the mac n cheese doesn't come with cheese, only a cheese sauce. My cousin also was not offered anything else in place of the meal she sent back.

Nothing was organized.. none of the steaks came out together, the two riblet plates didn't come out together, my mac n cheese bowl came out room temp and missing cheese while my son's mac n cheese was forgotten, I could go on.

The best thing ordered tonight came from the bar, but even then, the garnish on my Bahama Mama was not good. It was not a fleshy part of the fruit and was very dry. Normally I'd squeeze it into my drink but there was nothing to squeeze.

Our server couldn't remember anything we asked him, and my cousin had to ask 3 times for her drink to go, which our server didn't know she asked for - even though he was talking to her when she asked!

We asked for to go containers and our server handed some to us through another table rather than bring them to us- very alike the way we had to pass food down to everyone as if we were an assembly line, because he didn't take the food to any one individual person.

Paying our tab was frustrating because he didn't have the orders organized and got himself confused, and then he stood over us and waited for our credit card receipts before leaving, barking to give him back his pen so someone else could use it. I hadn't yet signed my receipt and turned to find him waiting for me. I felt like, after that bad service, we were being rushed out. Rude!

All in all, my attempt to find a nice restaurant for my family, a place where we could each enjoy something to our liking, failed. Nobody really enjoyed their food or our service, and if we ever did return we would make sure to sit at individual tables. We received horrible service and our server still made almost $50 in gratuity from us. It was not earned, and if we had a say in the matter that gratuity would have been much less.

This was the worst and we...

Three Strikes and you're out!! You're Out Applebees!!!

A few weeks ago, my daughter and I decided to go to Applebee's for lunch. I generally do not eat in. I get take out. But my daughter came over and we decided on a girl's lunch out. Our "server" never once came to our table. She did pass us by once and said "I'll be right with you." When she didnt show up in 15 minutes and continued to pass us by, I flagged down another server and asked her to take our order. She took our order, served our drinks. Our so called "server" was busy with a table of 5. She seemed to only be "serving" that table. Our glasses became empty, time passed with no food, I flagged down the another server, and requested refills. She apologized for our "server" and said she was busy with a party. A party is 5 people? I waited tables in my teens as a good many do as a right of passage, a table of 5 is NOT a party. It's a table of 5. Time goes on, and our glasses are empty again and no food. I ask for the manager. The manager again apologizes and tries to tell me that our "server" is busy with a party. I roll my eyes. The manager serves our food, which is ice cold by now. Yes, once again, I ask for the manager-who did not bother to stick around to see if everything was ok. Now I could almost forgive this if it was a full restaurant at a busy time of day-but this was about 2pm and there were the table of 5, my table of us 2, and two more tables with 2 each. The manager offers to send our food back and "warm", I tell her no thank you, just take it off our bill and we will leave. She comps the drinks.

Fast forward til today, I havent been back or ordered since the above happened. I called in to place an order at 3pm and some guy answers the phone "thank you for calling Applebee's Shalom aleikhem, how may I help you?" I found that greeting to be totally inappropriate. But nonetheless I announced I needed to place an order for pick up. The guy told me, "We are kinda busy right now, call back later." and hung up on me. Not kidding. I thought about it later, and began wondering if he really said what I thought he said, or did we just get disconnected? So about 8:50pm tonight I called in and a woman answered the phone. I told her I wanted to place an order for pickup. She asked me to hold. She came back to the phone 2 minutes later and said "we dont take pick up orders after 9pm." Of course, I replied, "it is not 9pm yet." she told me to "hold on." I am guessing to wait out the time until it really was 9pm, but then the same guy who "Shalom aleikhem" me earlier got on the phone. How do I know? He Shalom aleikhem me again..lol..I told him I would like to place an order for pick up and he hung up on me again. I called back and asked to speak to the manager, Shalom aleikhem dude got on the phone, trying to disguise his voice, telling me his name was MiMing and snickering, prior to hanging up.

So that is strike 3 Applebee's. You obviously do not need...

Disgusting, terrible, I have 3 years living in Memphis and my husband decided to invite me to dinner in this place, exactly the one located in Barlett, the food is not great, the attention of our waitress if it was good, but after eating I had to pull a large hair out of my mouth, it was black and curly, call the manager and they apologized saying they did not have anyone with long hair in their kitchen that maybe it would be from some customer who was around my food while They brought it to my table, I told him that this was not my problem and that my husband had short brown hair and I am blonde with long straight hair which means that our hair was not and it is the only important thing for me, then he asked us that if we lived in the city (logically for our accent which I found disrespectful and racist) I told him that if it was 3 years ago and it was my first time in his restaurant chain, he offered us some next visit with free food (it is seriously), we said you really think we're going to want to come back ????? ... Then he said that if we wanted more water or something, we said no, please just bring the account, thank God they had the decency of We only charge the tax for the food, we tipped and we were disgusted and nauseated from that place. In short, I do not recommend it.

Asqueroso, terrible, tengo 3 años viviendo en Memphis y mi esposo decidió invitarme a cenar en este lugar, exactamente el que está ubicado en Barlett, la comida no es gran cosa, la atención de nuestra mesera si fue buena, pero al terminar de comer tuve que sacar un gran pelo de mi boca, era de color negro y estaba enrulado, llame a la gerente y se disculparon diciendo que no tenían a nadie con cabellos largos en su cocina que quizás sería de algún cliente que estuvo alrededor de mi comida mientras la traían a mi mesa, le dije que eso no era mi problema y que mi esposo tenía cabello corto marrón y yo soy rubia de cabello largo y liso lo cual quiere decir que nuestro no era y es lo único importante para mi, luego nos pregunto que si vivíamos en la ciudad (lógicamente por nuestro acento lo cual me pareció irrespetuoso y racista) le dije que si hacía 3 años y que era mi primera vez en su cadena de restaurantes, pues nos ofreció alguna próxima visita con comida gratis (es en serio), le dijimos crees en verdad que vamos a querer volver?????... Luego dijo que si queríamos más agua o algo, dijimos que no, por favor solo trae la cuenta, gracias a dios tuvieron la decencia de solo cobrar los tax de la comida, dejamos propina y nos fuimos asqueados y con náuseas de ese lugar. En definitiva no...