Dunkin' — Restaurant in Bartow

My experience at this Dunkin’ was completely awful. I went through the drive through to order some breakfast but I wanted to scope out their menu. When the women came over the speaker, I asked her to give me a few to look over the menu. She comes back SECONDS later saying “are you done yet?” Rude. I then ordered FOUR wake wraps & 2 French vanilla iced coffees. Got to the window & again, the woman was rude & acted like she didn’t even want to be there. Ended up being given only ONE wake wrap (that was seriously burnt, cheese & all?) & one of the coffees was hazelnut? Not sure how you hear hazelnut from vanilla. We checked our receipt & we did indeed only pay for one wake wrap so we went through the drive through again & ordered three more with some hash browns. This time it was a guy on the speaker & he seemed pretty nice. Get to the window again & it was a different lady from moments before. We told her our wake up wrap was burnt & all she said was “let me see” with a dirty look on her face & ran to the back & grabbed another. Then the girl from before came to the window & didn’t say hello, how are you, or anything. Just said our total & had her hand out waiting on our debit card. Again acted like she didn’t want to be there, continued having conversations with employees inside & being loud & obnoxious. After we paid & got our food, we made sure it was correct & asked for some ketchup packets. The same rude girl rolls her eyes, grabs the ketchup, & drops it in my friends lap who was driving. We drove off in shock & as we were driving, the same worker rudely yelled “HAVE A WONDERFUL DAY.” We were both in complete shock at the service & the lack of professionalism that was shown at this Dunkin’. They need to re-evaluate their employees & train them for better customer service. I get it can be frustrating to see the same people coming back through the drive through but we weren’t being rude to them so not sure why we were given such attitude. Will not be coming back- good thing Bartow now has Starbucks as we will be paying the extra dollar there for the better...

My husband went inside this morning to get us two bagels and munchkins. He ordered: “two everything bagels, toasted, with the cream cheese on the side”. When he was given his order he saw they put the cream cheese on the bagels. He explained he wanted the cream cheese on the side, not on the bagels. The employee explained that the cashier over charged him then because the order was for cream cheese on the bagels AND extras on the side (the overcharge was $3.98 for two 1.5 oz cream cheeses…crazy!) so my husband informed the cashier that he needed to be refunded $3.98. She said she couldn’t do a refund because a manager wasn’t there and to come back tomorrow. My husband explained that he works tomorrow so he can’t, plus without his order in front of him they aren’t going to believe he needs a refund tomorrow. After some back and forth and them pulling another employee from the back (still not a manager) they decided they could give him a dozen donuts to cover the money they owed him. After all of this, he comes home with the two bagels and donuts to discover they gave us two plain bagels (not everything, like he ordered) that were so overly toasted they crumbled like crackers and we were unable to eat. This wasn’t our first bad experience with this store, but by far our worst. Every time it takes FOREVER to get through the drive thru line, and most of the time the food is stale tasting or wrong. This store desperately needs a management overhaul to improve the store’s service punctuality and quality of food…and to have someone in store able to...

Title: Disappointing Experience at Dunkin' Donuts: Lackluster Freshness and Service

Our family visited the Dunkin' Donuts store last week with high hopes for a delightful morning treat, but unfortunately, the experience fell short of expectations on multiple fronts. The primary letdown was the lack of freshness in both their donuts and bagels, which were surprisingly not as fresh as one would anticipate, even in the morning hours.

The donuts, typically the star attraction at Dunkin' Donuts, seemed stale and not at their peak quality. Similarly, the bagels lacked the freshness and taste we've come to expect from this chain. It was disappointing to encounter this issue despite arriving early in the day.

Adding to our disappointment was the lack of enthusiasm exhibited by the staff. The service lacked the warmth and eagerness that usually accompanies such visits. A little more enthusiasm and attentiveness from the employees could significantly enhance the customer experience.

Moreover, the cleanliness of the store was a concern. It was not up to the expected standard of a place where food is served. The overall cleanliness fell short of what one would hope for, leaving us feeling uncomfortable during our visit.

In conclusion, our visit to this Dunkin' Donuts location was marred by less-than-fresh products, lackluster service, and subpar cleanliness. We hope the management addresses these issues to restore the quality and reputation of this establishment, ensuring a better experience for...