Gails Fine Ice Cream — Restaurant in Baton Rouge

I don’t review places often but we make a point to support local businesses as frequently as we can. I think the Ice cream is great and they always find new ways to keep flavors rotating so everyone can find a flavor that fits their tastes. The atmosphere is very simple but cute and reminds me of boardwalk shops I grew up going to.

The only issue I run into is the service. I know it is hard to find good help in any business but on several occasions we have given this place a shot and just had terrible customer experiences. Tonight we came in at 9:30 and one of the employees threw a physical tantrum because we came in 30 minutes before closing. I get it, you want to leave and get out as quickly as possible. Believe me I have been there. But that is the face of your business and they are telling people not to come in with that type of body language. If it was a one off thing I wouldn’t write a review but this is a habit at this point and if it affects me then I am sure other people are...

The ice cream is delicious, at least the one I ate was. I had the Salted Toffee Pecan. There were close to a dozen flavors on offer.

The staff were great, the transaction quick and pleasant, and the outdoor picnic tables were a nice touch.

The only reason this isn't a 5-star review is due to the noise of the Interstate, an elevated portion of which kind of hangs over the top of the place . . . not literally, as the Interstate is about 40 feet away, but it sure sounds like it's right on top of you if you sit at one of the shaded picnic tables outside.

Other than that, Gail's is a great place to get a cold treat on a hot day. I will be going back soon!

UPDATE: I dropped in around 3.15 PM midweek. They still have an array of interesting and delicious ice creams available in many sizes and configurations. Very tasty!

It seems that time of day is popular with the pre-school post-school day crowd. If you don't like being around young children you may want to avoid the 3-4 PM time...

Came in at 1:00pm on a Sunday. Only 5 flavors of ice cream were available (two of which were just two different flavors of vanilla). The only staff member that appeared to be working was rude and seemed annoyed that someone walked through the door. Salted Caramel was listed on the menu board as well as on a tag on the cooler window, but when I ordered that flavor, I was told they were out. I was going to order vanilla with toffee topping. I was told they were also out of toffee. My son tried the mint chocolate chip. My husband got the lemon blueberry. They were both okay. My husband's "fresh" waffle cone was soggy. My son's cake cone was stale. I walked out with nothing. Unfriendly staff + lack of flavors (even those advertised as available) = a very unpleasant first visit. We do not...