Shipley Do-Nuts — Restaurant in Baytown

This place was terrible. My family went today on Natinal Donut day. Their sign read you would get a free donut with a purchase. Each of my children, my ex-husband, and I got a kolache and beverage. We asked if we'd get a free donut each with this purchase and the guy at the counter says yes. My ex pays and the guys asks his manager about giving us the donuts. She tells him he can only give us one, not one per consuming customer, but one for the whole family. Seriously that's why we asked before we payed and were lied too. We tell her but she don't care. I tell her what her sign says and she just shrugs her shoulders and blows us off. They falsely advertise and lied to our faces while they took our money. They said one thing and once they got our cash they didn't give us what was promised. This is why I'm so angry. What a cheap and disgraceful establishment. If your employee says one thing to the customer, then the customer shouldn't be at fault for you not honoring it. I knew I should of just drove the extra way to Krispy Kreme. They value...

Hi, I am one of the workers at this Shipley's. Before I started working here the service was always amazing, as was the food. Part of the reason I wanted to work here is because I loved the taste of the food. Lapis Lilly a week ago said that we don't get tips, this simply isn't true. One of my fellow cashiers has been lying about that to our customers, I'm not sure why. We are given the tips we earn once a month. Once the ability to give tips from credit and debit cards was programmed into our registers the amount of tips we got dramatically increased. We get ten times the tips we used to before. We really appreciate the generosity of this community and we will continue to work hard to make you all happy with your...

So Shipley’s would normally be a 5 star review - I visited right around 8a on Thursday, August 4. I was anticipating hot, fresh glazed donuts that melt in your mouth. I grabbed a bag of do-nut holes from the counter and ordered a chocolate covered and a regular glazed. As I drove home, I devoured the holes - they were good but they had to have been made the day before. When I got to the house, I ate the other 2. Again, they were good but if this batch was made that morning, they had sat out on a rack for hours as they did not taste as fresh as I would expect...