Starbucks Coffee Company — Restaurant in Baytown

I’ve been there a total of about four different times not closely together. All four times I’ve had to wait a minimum extra 15 mins past the estimated time my mobile order to be ready. You would think your drink would be delicious with how much time they’re taking to make your order but they’re not that good. I’ve been to many different Starbucks and I’m reluctant to come back to this location. I only chose this location due to convenience of it being right off Garth and I-10 heading to work. The visit before this one took additional 15 minutes over the estimated time with only one person in drive through, one person chilling with their order, and my one mobile order at 5am that I could see they have which resulted in me being late to work. They were lollygagging and not taking the orders seriously. Standing around. 3 visits ago it was CRAZY busy so I understood the time frame it took to make my order yet it was still 20 minutes past my order time and the order time was already 20 min wait. This morning my mobile order said it’d be ready by a certain time and it already takes me past the time to arrive there to pick it up and I did that on purpose so I can pull up, grab and go. I’m also Deaf so I choose this mobile method to avoid the common miscommunication with verbal orders.

Somebody needs to come into this location in disguise as a customer a few times and see for themselves how they operate. The associates didn’t seem to like what seems to be manager cuz she had a bit of an attitude. I asked if my order is being made when I arrived a couple mins past my order estimate time. Her response was a monotonous “no maam” and proceeds to slowly find it. Another 10 minutes past and I had to speed to get to work since I’m the only manager to open my store this morning. Last thing I want to be doing is to be late on a busy...

I already had up a low star review but I was being nice about it still giving 2 or 3 stars but after this morning’s trip I have no nice left for this location. Owner/franchiser/upper-management needs to spend a day here and see how horrific this locations drinks and service are. This morning was one of those mornings you really just need that coffee to taste like coffee. This location messes up just about every drink you can possibly order but I tried to go with a basic one to reduce my chances of receiving a messed up drink. Placed the order on the app for a caramel Frappuccino, got to the window and was handed my drink after a few minutes. Immediately, did not even look like a caramel frap aside from the measly drizzle of caramel on the top of the cup. I pulled out of the drive through and got on the freeway and took the first drink of it and immediately I was just infuriated. This is ridiculous, this so called caramel Frappuccino tasted like old milk, water, and some sort of powder. I’ve had these from other locations and they’re spectacular. It was extremely flavorless and bitter. Straight into the trash. I have no idea how this locations doors are open. The area is ghetto, the parking lot is ghetto, the service is trash, the food is trash, the drinks are trash… do not spend your money here, especially if they’re charging you almost $8 for experiences like this. McDonald’s makes better coffee than this place. Just in case a Starbucks manager sees this and wants to give me my absolute waste of money back, my receipt number for this order is 70933496. Y’all need to work on...

Very unpleasant first time experience. super long wait time unfriendly staff and no personality unhappy with my order

I stopped at this Starbucks on my in to New Orleans. The lobby wasn’t crowded at all but the drive through was long, so I ordered inside. Ordered a Gr Vanilla Latte + extra shot + 2 pumps of brown sugar @ 8:54 am and didn’t get my order until after 9:20 am. Ridiculous! I watched several people, at least 5, that ordered after me receive their drink before me and leave ( no mobile order). When I inquired about my drink, all the barista could tell me was that,” It’s coming up ( rude tone) and it obviously wasn’t being that I waited 25 minutes for a Vanilla Latte. When I received my drink, it was not filled all the way and it didn’t taste like usual at all. Also when I got my Venti water, there was water all outside of my cup. It almost slipped out of my hand when she handed to me. When people go and order Starbucks, usually you get the same friendly and efficient service no matter where you are, but I definitely can not say the same for this morning. I didn’t enjoy anything about this experience and I will never stop here again. It was such an...