Once Upon A Child - Baytown — Local services in Baytown

I was going to give this a higher rating due to getting a profit, but I thought better of it. The are 4 women behind the counter. 2 black women, 1 white, and 1 Hispanic woman. I said their race because I wasn’t there long enough to know their names, so it is no disrespect to anyone whatsoever. However, I get in the store I said ‘Hi, how are you?’ Everyone act like they didn’t want to answer. I should have known for that energy alone that it was going to be something. I took the meat through away the bones. Because ‘I’m leaving here with something’ Denzel Washington voice I gave them my bag, and later on they called me in. The white lady (pink shirt), told me that some they took and some they didn’t take, which is fine, but do I have the green sheet. I remember my ID, but not my green receipt. I gave them my ID instead. She told the Hispanic lady (yellow shirt), to give me a receipt for what they did and didn’t take. She said okay, will take me around the counter. While she is doing that I asked what was wrong with the clothes you didn’t take. Mind you, I wasn’t offended I just wanted to know so I won’t be giving them something that they didn’t take. Also, do they have a slip or anything that says what they will take. I know what the website says too, but mind you every store is different and this my first time at this one. The other stores had sheets to give you and what have you, once again not offended. She said (pink shirt) we don’t have a slip or anything because it changes from time to time(understandable), but some had stains (nothing a washer machine probably can’t fix), and the last she said was ‘or $1 brands’ ….unnecessary comment because I looked at what they didn’t take and the brands they didn’t take from me was mostly the gap and wonder nation. The main brands, other than Carter’s, I have been giving Once Upon a Child. That’s also what they have on their website is the Gap and Wonder Nation as brands they take. I bit my tongue because the irony is the Party City store is going to be a BIG Dollar Tree Store right next door to Once Upon a Child, and if wasn’t for THRIFT... I apologize secondhand clothing stores, which were affordable for people to shop at, especially in this day and time. This establishment wouldn’t be a business selling used, but gentle clothes, regardless of brand. I’m pretty sure babies especially are happy to have clothes let alone worry about the brand, but anyways. What was the icing on the cake was I asked for my receipt and the yellow shirt (Hispanic) lady, told me to sign a receipt for payment slip. I looked up just to see IN HER HAND while she say ‘oh you don’t get a receipt’ with the green sheet I was looking for in her hands. She was taping them together. Mind you, that’s why they TOLD ME to go to her in the first place. I took my money and left because this is too much just to drop off clothes for a small profit with unnecessary attitudes that I didn’t...

Very disappointed. Ive been coming here since they opened and there has been more bad experiences than good. If its not the girls being completely unprofessional and refusing to do anything on their part to put me in contact with upper management then its them having horrible customer service and brushing off the customers. If it wasnt so close to where I live (6 minutes away)I would have stopped coming here since the first bad experience I had. But Im done giving this location my business.. Ill be going to the cypress location from now on which is over an hour away from me but will have to be worth the drive... They DO know how to treat the customers with respect and they dont belittle them. They are also friendly! Something that no one at the baytown location knows anything about. I would volunteer to give them some customer service classes... And to teach them some work ethic.. I swear everytime i walk in there i feel like im back in highschool because of all of the gossip and chitchat going on. I even expierenced them talking about/making fun of a customer that was frustrated because of the lack of effort put forth while looking through her items she brought in. I would love to know what the upper management can do to fix these issues and what type of plan will be put in place to fix this ongoing issue that so many previous customers have...

Ok here we go. The reason why I gave them 3 stars is the rules changes. Everytime I go there. I was told that some of my clothes had stains so they wouldn't take it BUT today while I was in the store I did come across a suit that had a stain on the neck tie, also some of the big baby items looked dingy n very old BUT yet again I was told that I washed my clothes to many times. But at least my clothes are clean and also I was told that they couldn't take the other clothes because they don't want to compete with other brands, but your store is selling Jordan and Puma and Nike.......Unless I missed something, I just don't get IT!!!!! Maybe if they gave me a copy of all their rules and regulations I'll know what to expect. I asked the cashier today how can you turn my clothes away but you are selling clothes here with the same problem as my clothes. Do you know what both of them said....... NOTHING.....pure silence. Funny how people lose the power of speech when they get caught not practicing what they preach. I'm very nice and polite 😊 when I go and they are nice to me to BUT I noticed Everytime I go there I get treated differently from the other customers. And you know what else I really like shopping there, as of now I'm not sure if I want to go back...