YoYo's Soft-Serve Ice Cream | Beaufort's Best Soft-Serve Ice Cream — Restaurant in Beaufort

Worst Experience Ever! November 3rd, 2025 5:30 pm.

We stopped at the standalone location. There was no employee visible. We waited 10 minutes, knocked on the door of the enclosed room, and shouted, "Hello." No response.

So, we walked up to the Bay Street location. When we entered, we said hello, but the girl behind the counter never looked up from her phone, never acknowledged us, and remained focused on it. We walked out.

We returned to the waterfront location, and after calling out, a girl walked out of the back room. We said that we had called, and she said she had never heard anyone. I asked for the owner's name and phone number, but she said she didn't know. It was "Richard Somebody". At this point, we were so disgusted with the service that we walked out. You lost a sale for four people, plus whoever else walked into an empty store.

If "Richard Someone" is reading this, I understand that finding good help is difficult. Help that ignores the customer in favor of their phones, or is in the back room doing who knows what. I could have easily walked out with the cash register. Your employees are worse than no help at all. If you can't find reasonably qualified employees, close. You will be better off. We frequent Beaufort and will NEVER go back to YoYo's. We will encourage everyone we know to avoid your establishment as well.

I would be more than happy to discuss our experience with the owner, "Richard Somebody". Just drop me an email or...

My son and I have made it a routine to always hit up YoYo after spending some time downtown and at the park. I went in Thursday night around 15 mins before closing. There were at least 5 other people in front of me. All of the toppings had already been put away. I asked the girl to please let me grab some Boba (even tho none of the toppings were out) and she proceeded to tell me they were completely out. ( obviously they had been put away early ) I work in food industry I know what it’s like to have that last 15 min crowd but- This chain is based off of the toppings. Disappointed to...

Attendant did not sanitize between customers until asked. Sales board states free cone with scoop. However $0.75 was charged for cone. Attendant unable to clarify why there was an additional charge for scoop and didn't know why the board stated free...