Pizza Hut — Restaurant in Beaumont

It was really a bad experience I order one pizza around 9:40 app says it will be ready at 10:00 i goes there and nobody was there after 6 to 7 minutes lady came out and said your pizza is not ready I thing my machine is not hot enough to make pizza I don't know why they take your pizza wait 10 minutes and we will make it ready and there was another customer also waiting. I ask her after 15 minutes is it ready she was really rude and says I can't do anything except to cancel your order I was having just 5 minutes to reach out to my son's school for his lunch I said what will I do it's just 5 minutes and I'm already late ma'am how much time you need more i was in pizza hut almost 35 minutes and she was not listening to anyone and just while talking to me she canceled my order and said I cancle your order and I was like what should I do now every Tuesday I pick one pizza from that location and this is the first time I saw this lady on this location she is really rude not having good customer service skills and behave really bad with costumers. I will not go back to this location because of them my son didn't have his lunch today and couldn't go on time to his school. Atleast they should tell the truth that they open late today and that's why they didn't make my order.poor...

Placed order at 7:50. So at 9:20 no news, no tracker. So called the location, got told the system went down so the order got lost. Oh alright all cool understandable. Got told should be out to us in 30 minutes and they were going to remake it fresh. Dope! Super cool! Got a call back almost immediately saying the driver actually could not find the house and tried to call us (they did but we called back got sent to voicemail) so they went back to the store. Got told they would still remake it and sent it out again. Should be to us at by 10:00 So 10:00 rolls around no order. 10:30 still no food. Called back the manager talked to the driver who said they called us (no call this time) and that the house was dark and they could not read the house number and the neighborhood was super dark. The porch light was on you can read the LARGE house numbers from the road and the street light and light from the traffic light at the intersection right next to the house light up the yard. Had to go the the store to get the now 2 1/2 hr late food and still paid the delivery fee. Never had an experience like this with them before but it was ridiculous and bananas. Not doing delivery or orders from this location for a while...

Only reason I’m giving one star is to type my review. I order from Pizza Hut a lot which my order is always and I mean always wrong which I never complain. So tonight weeks from the last I ordered being my transportation is down and their the only ones deliver got my order wrong again so I called politely requested to speak with a supervisor which they pretended to put a supervisor on phone whom said he would help get the pizza I was missing when I called I’m guessing it came up they already knew the exact pizza I was missing he said we will get it out to you I called 10 minutes later to confirm cause I knew soon they was closing first person answered put me on hold saying your the one missing the meat lovers pizza so of course they knew she then hung up in my face I call again a different lady answer says we currently closed and hang up in my face however I will be contactingthe head office something I should of been did but I’m not the type to complain until tonight but the fact I was lied to disrespected and hung up on and overcharged I will be speaking with a real person who is a head supervisor first...