Sertinos Coffee (HEB Kiosk) — Restaurant in Beaumont

I shop early mornings at H-E-B on Dowlen and almost always get coffee from Nathan at Sertinos. He is usually very conversational, chirpy, outgoing, and excellent at his job. And it does not go without appreciation .However, this morning when I was waiting to get my coffee, he was talking to me and my six year old. Felt the need to tell Mr. Nathan. "can you just stop talking and make my mom's coffee so I can go home" I immediately corrected my son, and told him that that was not nice and to apologize. Well my son did not apologize he just rolled his eyes and mr Nathan . Completely shifted his mood and personality and said "little guy I don't think you know who your talking to " He proceeded to tell my son not to ever come back to the store. And that he was going to be in for a rude awakening. Well for the couple first minutes of this going on, I thought he was joking so I tried to laugh it off with him. When I was paying for my coffee, he told me that he worked with children for so many years before he worked there. And that I was going to have serious issues with my son .

I am usually not the person to go out of my way to make a bad complaint, but when I realize that he was not joking around with my son, and giving him a death stare and that he was very serious, I almost feel like if he was just a little closer, he would have grabbed my son . I do not like the way he verbally attacked him. I feel like this whole scenario could have been avoided if he would have just kept his perky chirpy attitude and not let a six year old get the...

They used to be really great until this younger blonde girl with long eyelash extensions came into the picture. The coffee isn't the same anymore. Also I used be able to go in 20 minutes before closing and they would still be serving coffee. Since when did they start closing down to making coffee due to the esspresso side being clean already. You close at 7. Shouldn't you clean after you're close. Some people look forward to coffee when grocery shopping. That just didn't help my day. We literally had to ask up until when do they stop serving coffee. She said they guarantee being able to make coffee before 6:30pm...... Edit* I emailed them and Victoria was so kind about taking care of it. Meaning she would talk to her employers. Their business is to make coffee until 7. Thank you Victoria for caring so much about us coffee lovers 🩷☕️ to buying...

Normally when i go to sertinos in heb the young man thats working greet you he takes pride to make sure your coffee right Today the 2 young ladies were there. The blonde hair girl hair pullled back made coffee it was horrible she needs training i sip coffee was not hot. I never have a bad experience but first time for everything. Ladies today with me was pityful. Stop talking among your selves Take care customer...