Computer Dimensions — Local services in Beaumont

I read all four previous reviews by the time I'm wring this. However, we, my family has giving their repair service the highest rating, 5/5 and highly highly recommended. For the last five years or more, we have brought many Apple products such as two different imacs 27in, two or three different MacBook pro 15,one or two macbook 13 in ...for repair at Computer Dimensions, Beaumont, TX. Some we had to pay for the labor(At the time the diagnostic charge out of guaranty was like $69 and now $100.00)and parts. One of the imacs 27 in, I had to pay close to $600 few years back. Others were about more than $300.00 each. Some we paid nothing($0) even not diagnostic charge because they were still under guaranty and not our faults like water damaged, software... And those with the receipts showed replaced parts $500-$600 each easily as in the case of the logic boards' replacements.They deserve the highest rating at least the repair service because: Staff is friendly courteous and helpful. Some even tried to quick check such as it was battery charged problem or not before officially logged in for repair The repair technician, Jason ( He is the only one so far fixed all our Apple products) is highly skilled,very efficient, very professional and as trustworthy as well. He always gives a brief but condensed call about the product's problem, usually about 1 or 2 days after we left the product. He will tell if not under guaranty what the cost for part and labor is. Once we agree, he will proceed(to order part) and usually take one or two days to have the product back. All the products after repair do have the guaranteed cover but so far we have not brought the same product back second time. We love the way Jason's communication skills. Here was the problem of the product. Here was the solution. Here was the total charge,if not under guaranty. And if agreed, here would be the date the repaired product be ready for pick up. We have not written a review before on their behalf even we have been their customers for years. We do not hesitate to bring an Apple product for repair at their shop at all. We have even not negotiated with their out of guaranty labor and part charge because Jason has provided great quality of repair and , at least in our opinion, the charges have been fair. Especially, we are always been notified first for the charge and if we would not agree we should pay only the diagnostic fee which was collected first hand anyway. Thanks Apple not only for their wonderful products( FYI My family of five started with Windows products for many years before we tried Apple ones and we have loved them. At the start my children did not like Apple products because its high tech such as one finger touch, two finger swipe, three... as well as the commands C, O... but not before long they love them.We have more than 30 Apple products from i phones, ipads, ipads mini, ipods, imacs,Macbook pro different sizes 11,13,15,17, macbook air...not iwatch though :)) as well as having a valuable team in such the small city. Jason and his staff should be recognized not only by praises but should be also financially awarded by Apple who has trying to possess the best personnels in its keep-thriving wealthy corporation. So for readers, if you need to repair a Apple product, don't hesitate to bring it in to Jason at Computer Dimensions in Beaumont, TX You won't be disappointed. At least he has open answers and you decide. Sincerely, Humbly...

I cannot say enough positive things about Jason at Computer Dimensions. After working on PC's for years, I bought a MacBook from a big box store, having never heard of Computer Dimensions. It started going "haywire" with all kinds of problems. Left it with Jason on a Friday and the next Monday it was ready for pick up (at a very reasonable charge). Malwear was discovered on it. Jason never hesitated to help even though I did not buy it from Computer Dimensions. I then Bought an I Mac for my wife and between Jason and Bryan (spelling?) They set up the new computer and transfered data from my old PC. I also bought an Apple Watch from them and Jason explained every thing about the setup. Still in the "learning curve" from PC to Apple, I did something that caused issues with the performance of my MacBook Pro. Jason told me to bring it in. I did just that that today, 7/31/23, and Jason showed me what to do to correct the issues and get back on track. At NO CHARGE. Jason and Bryan are VERY knowledgeable on all things Apple, and treated me and all their customers with respect, NEVER making me feel dumb (I'm just new to Apple products). I am not only a happy customer, but have become personal friends with Jason. If you need any help with Apple products, Run, don't walk, to Computer Dimensions. You will NEVER get this level of customer service from any big box store. I have also bought several Apple acessories here that may have been cheaper else where or on line, but I choose to buy local. Brisket Wizard...

This place is literally run by incredible people. I’m so thankful to Brian, Jason and Elizabeth for helping me with my computer needs. I’m new to the area and was looking for a place that would help me find the issue with my laptop, and Computer Dimensions was the first place to pop up in my Google search. I am so fortunate to have these guys save the day! I thought I was lost without an Apple Store, but boy when I tell you I don’t ever want to go back to an Apple Store because of the incredible service I received from these amazing people at Computer Dimensions. Reasonable prices, and not to mention the quickest service I’ve ever received (seriously, I was there for maybe 15min max). I will definitely be coming back soon. Even if I move back to my hometown, I am willing to make the trip out here because it is that good. Authentic and knowledgeable staff. Coolest and sweetest personalities. I can’t stop writing good things about this place and the staff. They made a serious impression on me and I look forward to my next visit. Thank you, Computer Dimensions! And again, a special thanks to Brian, Jason and...