Dam Chicken — Restaurant in Beaver Dam

Let me start by saying the food is amazing! No complaints there, but the service is the worst I have ever seen. Whoever the girl is that runs the register with the colorful hair is the rudest person I have ever met! We’ve eaten here twice & both times she has been rude to me about my order. The first time we selected for our food to be brought to our vehicle. When we placed the order online it asked us to call when we arrived so they could bring it out. We called & she got an attitude with me saying “Is it really necessary for me to bring this out, can you not come in & get it?”. So my husband goes in to get it since she refused to bring it out & she got an attitude with him when he went in. Today we ordered another online order 45+ minutes ahead of time for pickup. I go in & she gets an attitude with me again saying it’ll be 15 minutes. I go wait again for the 15 minutes then come back. She once again tells me “Like I told you the first time it’ll be 15 minutes!”. I responded with “it has been 15 minutes” & she rolled her eyes at me. I witnessed her multiple times rolling her eyes & huffing because the phone was ringing. She turned away walk in customers telling them there was a 1.5 hour wait when there was NO ONE in the building but myself. In my opinion her customer service skills need work & if I were the owner I’d be extremely disappointed that this is how my customers were being treated as you need your customers if you want to keep your...

Update: Based on the first review, I was given a $20 gift card as incentive to try again, so we did. It was a mixed bag. To start, we didn't get what we ordered, we ordered Feed the Flock fried chicken and got, Feed the Flock boneless chicken bites. I usually don't care for 'nuggets' but all the others like them, and they are less expensive, so I went with it. Possibly The Best Ever!! I would actually get these on purpose. The biscuits we're good, if not a little pricey. The sauces we got were really bad, except the bbq, I would skip those. They were having software errors with ringing the gift card, and handled it beautifuly! These guys will force me back to the Dam Chicken for the boneless tho!!

Meh. This is my second try here. I ordered online both times, my order was correct, labeled and neatly bagged. That's worth a star by itself. This is really 3.5 stars, with a benefit of the doubt thrown in. The first time, I ordered a family style chicken, plain. We have a couple picky eaters, so the flavors were a little daring for them, but plain is very accurate. No flavor at all, I figured it was my fault for ordering plain jane. This time, I was excited for fish fry, we got perch and blue gill, they taste exactly the same!! Way! Too much breading and seasoning salt. Really too bad. It's not bad, it's just not that good. The boneless buffalo chicken got a thumbs up...

Any time I am in a new area, when looking for local restaurants, I start filtering by reviews. Dam Chicken came in lower than where I usually start my search. After reading tons of their reviews, I noticed two things. Dam Chicken takes their reviews seriously and seemingly tries to make things right with negative reviews. That's called integrity and says a lot about the establishment.

Most of the people leaving the one star reviews are justifying their one star based on ONE aspect of their experience and should likely just cook for themselves. Also, most of the negative reviews were a few years old.

That said, I knew it was worth checking out. We ordered online, to go. 8pc chicken with mashed potatoes, mac and cheese, fried green tomatoes and the brussel sprouts. We arrived a little early and decided to get a drink at Damsels while we waited.

Bartender was amazing, didn't catch her name but very friendly. Food was done before our drinks were gone. Got home and was very pleased with all the food. Five people agreed chicken was flavorful and moist. Fried green tomatoes and the brussel sprouts also were great. Even a reheated piece of chicken later in the night hit the spot too.

We are only in town a short while but will be making it a point to go back...