Jimmy John's — Restaurant in Beaverton

Keep having issues with this location. Usually it's minor, but it's still annoying (like putting "Cut in half" in three places in the online order and still not receiving the sandwhiches cut in half). Yesterday was downright unacceptable. We ordered from the store at the corner of Hall and Scholls Ferry in Beaverton, OR a little before 3pm on Sunday for delivery. Forty minutes later, still nothing. Try to call the store several times. No answer. Finally, I go down. I find the store locked and closed, no lights on. It's about 4pm. Hours online show they are open until 9pm. There wasn't any signage at the store to indicate why they would be closed at 4pm. So now, not only was there no way to get our order, we haven't even been able to discuss getting a refund because even calling the corporate number makes me leave a voice-mail, of which I've left several at this point. This isn't just a poor customer experience, at this point it is theft. If I could leave less than a 1-star rating, I would. Absolutely unacceptable. And if you're store is going to be closed during posted hours of operation, turn off the ability to...

I'm not sure why I keep coming to this location when the one on Cedar Hills is almost as close to me and provides better service. During my most recent visit, I had yet another disappointing experience.

I walked in, noticed a few people standing around waiting, and started to make my way to the counter. Immediately, one of the employees asked, "Are you picking up an online order?" I said no. He replied bluntly, "It's going to be a long wait." I stared kind of incredulously, so he said, more gruffly, "Like, a really long wait." I turned around and walked out, followed by another patron who said, "So much for freaky fast!"

I understand that hiring enough staff is both incredibly expensive and difficult in this labor environment. I also understand that perhaps they had an influx of online orders or a large catering order that they had committed to fill. But, he could have politely and professionally informed me of the circumstances and let me make an informed decision about whether or not I wanted to wait. Instead, I left in frustration and...

This is ridiculous.

I've ordered Jimmy Johns probably over 1000 times in my life because their food is truly wonderful. Since I've moved to Portland I work at a location that is close to this one, HOWEVER, I cannot wrap my head around the fact that I've had 5 orders now that have been cancelled because they "don't have a delivery driver."

Please do not advertise delivery from a location if you do not have the proper support staff. This borderline feels like false advertising (its "freaky inexistent") and also extremely irritating (especially when I have to wait a couple business days to get my money back).

I would normally not rant nor take even 5 minutes of my day to complain about something so simple, but this issue has been recurring and JJ mgmt should seriously address this issue so that they do not lose more business from both new and long term loyalty members like myself.

Please please please figure your staffing issues out at this location or I will be choosing Firehouse Subs instead...