Dutch Bros Coffee — Restaurant in Beaverton

When i pulled up to window to collect my coffee after already paying, the lady in the window leaned down and looked closly in my car. That felt odd but i let it slide. Then i noticed that the car in front of me didn't pull away completely but stopped and put on her flashers. I thought it was strange she then got out of the car and started walking back to me while I was waiting at the open drive through window. I had thought that she forgot something but instead that lady put her head in my car and asked me if it was true that i was drinking from an open alcohol container! I was beyond shocked. It was 3 in the afternoon on a Thursday and i was with a friend getting coffee. I informed the busy body lady that in fact i was not drinking and asked how would she get such an idea. She said The lady in the window told her that I was drinking Vodka while waiting in line. I showed her my large Voss bottled water, full of water, and the lady got back in her car and left. It makes sense why the lady in the window was acting shady. Why she felt the need to gossip about me to the car in front, to accuse me of drinking and driving with no evidence is beyond me. Why the window lady could talk to someone else but not me about it? If she was truly concerned about me drinking then she should of informed the police. I am completely offended. She offered me barely a sorry and a lot of excuses why she thought what she did was ok. It was very unprofessional of her to gossip that way. I will never return to that...

First off let me say that this location in the past has been one of the most wonderful places to stop to get that caffeine fix. Unfortunately today they missed the mark and some, I rolled into the drive-thru that only had a few cars they were handing out the drinks before people got the window which is usually awesome.

I noticed the guy in front of me got the wrong drink because he didn't drive away and once he got to the window he handed it back. I then proceed to pull up to the window and the first thing I hear is "Put it in a different cup"...I'm sorry WHAT? Not only are you not allowed to take stuff back into the establishment according to Health & Food code but also COVID...

I told them that was not ok with me and was told to my face that it was just my "preference", I'm sorry this is not ok at all. After some eye rolling and horrible customer service they re made the drink. It would be one thing if they didn't know (even though they all have the same food handlers card...) but to treat a customer that spends almost $300 a month there like that is unacceptable.

I hope one day I can go back, hopefully they will see this and re-train those...

Used to be a place where they cared about customers and their satisfaction. Not so much anymore. Ordered a kids cold pour. They charged me for a medium. I got to the window and when they tried to give me the medium i said it was supposed to be a kids. They said since i paid for it already i could have it. I declined to give my little one a huge chocolate milk. So they poured it into a kids cup then offered to use the rest to make a second. Still missing the point that they charged me for a medium also. I declined the second one for the same reason i declined the first. Then i told the person at the window that i was very frustrated they charged me for a medium when i asked for a kids. She said “okay, I’ll let them know”. Just not the same company it used to be. Wish they’d find the customer centered...