Mandola's Italian Kitchen — Restaurant in Bee Cave

Decent food, a bit pricey for a cafeteria type setting. No help at tables, for questions, more items, refills etc. and disabled customers. Everyone is required to get in line again, behind others standing in line for their meals. **Luby's cafeteria has helpful staff who carry meals, ask about other needs and refills for everyone. This would make Mandola's meals more enjoyable for everyone.

** Mandola's has a dangerous and difficult to navigate handicapped entrance and interior. It's as if handicapped customers were an afterthought creating access, distance, obstacles, dangerous and embarrassing situations. Why isn't disabled access and parking in the front to enable safer entry like other businesses? It's as if we are shuffled to the back, not important or worthy enough to enter in the front. Get in the bac of the bus? I don't reccomend or go back to Mandola's restaurant because of many issues.

More details, I honestly review great and bad businesses from my experiences. If a zero star was possible I'd use it. Mediocre foods, poor seating and the dangerous situations don't deserve 1 star.

Their interior handicapped accebility, seating and help haven't been considered at all. Chairs are way too close and don't allow wheelchairs, walkers, other handicapped, elderly and customers to struggle to pass through. Sitting on outer tables are the only option, if available. Mobility aids then block the isles for others. Their seating feels like an airline flight!! Removing a few $ tables and chairs would help everyone. A companion or other customer is needed to help out, and their meals get cold.

The ramp and handicap parking are in the rear side with 2 heavy gates to open in order to reach the continued ramp reach the door. It is steep, has crushed granite strewn all over it from landscaping and the playground. The chunks can cause slips, falls, tripping, crashes for elderly, handicapped and playground parents with children. This is dangerous, messy situation hasn't been considered for customers and mobile aids. Elderly and physically challenged customers could easily sue.

An inspector for the American Disability Act would never approve this establishment. It's a federal law, not an option, with serious fines and repercussions. Hopefully managment will see this and correct...

The majority of the staff here are exceptionally warm and welcoming. I believe her name is Jemiah; she truly stands out as a kind and genuine soul. So why only two stars?

On two separate occasions, I visited with my family, and we made a simple, courteous request: to have an item (ricotta cheese/sauce) served on the side for my mother. A simple “no” would have sufficed if it couldn’t be accommodated, but instead, we were met with a dismissive explanation that felt unnecessarily condescending. As someone with experience in food service, I understand the difficulty of dealing with frustrated customers left unsupported by their management, and I chose not to escalate—out of respect for the staff who genuinely cared about our experience.

Yet, the primary reason for my rating goes deeper. Though it may not be immediately obvious, I am Hispanic and understood every word on both occasions when this individual—who seemed to be in a managerial role—returned to the kitchen and made disparaging remarks about my mother. This was not just a one-time slip but happened twice, on two separate visits. Moreover, I overheard similarly disrespectful comments about other customers. Such behavior is not only unprofessional; it is deeply offensive and hurtful.

For someone in a position of leadership, especially in an industry built on respect and service, accountability should be paramount. Instead, this individual chose to deflect responsibility and dismiss customer concerns with disparaging remarks, implying that customers simple requests are unreasonable or shifting blame onto staff when complaints arose. On my last visit, I heard this individual go as far as denying responsibility to a table, concerned only with protecting himself.

Respect, empathy, and accountability are the backbone of any service establishment. I hope the management takes these concerns seriously and addresses the underlying issues to prevent others from having a similarly...

On January 4th I placed a curbside pickup order, I arrived at the pickup time and called the store like I have many times before. A manager (shorter man with a slick back Mohawk) walked outside and asked for the name on my order and I let him know who I was. He said okay and went back inside. I proceeded to wait an additional 30 minutes before finally walking inside and inquiring about my order, the manager I had seen was in conversation with another guest and clearly had forgotten to bring out my order. The young lady working the takeout counter could see my frustration and called him over. I staged to him that my food was now cold to which he responded no it’s fine. Rather than argue I simply took the food and left resigned to the fact that we would just reheat the food at home. While getting gas on the trip home my wife opened the bag to make sure all of our items were there and of course we were missing two items. I double back to the restaurant just wanting to give them the food back and getting a refund. A younger manager approached me and profusely apologized and offered to comp the meal and remake everything. I in turn left a large tip for the team to which the manager gave my a courtesy gift card for my next visit. I was content with this outcome as I felt they had righted the service error and was happy to continue my patronage with them. Fast forward three weeks and the charge was still on my card, so I disputed the charge. Today after two months I received a notice that the restaurant disputed my claim and I am now paying for the order. I fully intent to continue disputing all of this. Hit my review is tied to the fact that this isn’t the first time this restaurant has made mistakes like this, I previously reviewed them poorly and they called me immediately to make things right. This situation has shown that they do not operate in good faith and I will never order from this...