It was the rave reviews that made us anxious and excited to try this place for our anniversary. My husband made reservations, and maybe it should have been a sign that when we got there, the place was basically empty, but again, the reviews were great so we were looking forward to attentive service on our special night.
Waiter was REALLY nice but service was beyond slow. My husband didn't get his water refilled until we were waiting for our dessert so we had to ration mine for the better part of an hour.
The food was not great. My husband had a macadamia crusted chicken, which he loved but I ordered the Tuscan pasta and it tasted like noodles in mayonaise
The ambiance that everyone is raving about was way off for us. It was like we stepped in the twilight zone. It was velvet chairs and marble like tables with straw placemats, brighter than expected seating area and the music was RANDOM. For what should be a quiet romantic evening they had karaoke or some live singer there who fluctuated between 90s alternative and hip hop music, of course a Happy Birthday tribute as well in a back room that we weren't aware existed from the point of entry.
Literally the only thing I can say that was redeeming was the acknowledgement of the slow service, and comping my meal that I didn't eat. I almost want to go back to see if it was a mysterious twilight zone off occurence or if that is just how it is. But please know, from what we experienced, this is not a place to try and spend a special occasion.
Hoping we get a chance at an anniversary night do over soon.
Do over would definitely not be at this restaurant. The owner should hire a social media specialist to handle reviews.
Goal when you are days away from delivering a child is not to have a meal comped because you didn't eat it, it's to finish your plate and order 3 desserts! Waiter was wonderful and the redeeming factor of our experience.
Birthday's are great too and so is the birthday song, but I didn't go to the restaurant aware of, or seeking a concert, or being overwhelmed by the fact that a Birthday party in a "private room" would transform the entire atmosphere. Last I checked it wasn't Stubbs. Having someone on a piano, cocktail, speakeasy like music , which is tastefully done elsewhere, would have been great. The point was the music did not match what we erroneously percieved to be the intended vibe of the restaurant.
Thanks for making it clear to us we don't need to return. We had a lovely evening the moment we left, sorry we weren't able to stay and see what the cops arrived for. I received several compliments on the dress, thank you again for noticing!
Wishing you all the...
Read moreMy wife and I come to Plate about once a month or so and have for a couple years now. The most recent was a week ago to celebrate our anniversary. We have never taken the time to review it. We absolutely love it. I see the Google review crowd is in full force here complaining about trivial details, as if they could make anything even remotely similar. For 20 years I traveled the world to Asia and Europe eating out for more than 50% of the year and many times at the finest restaurants in the cities I visited (Paris, London, Seoul, Beijing, etc). At some point I think there is a diminishing marginal rate of return for dining. Plate is at the pinnacle of that experience. It is so perfectly situated, the staff are extremely kind, service is always great, the food is on point, the price is excellent, and the owner is on premise and cares. My wife and I love it and will continue to celebrate anniversaries, birthdays and a Friday night drink at this place. We love it and are honored that Dzintra provides fine dining to this area. Ignore the trolls and go to this restaurant. You won’t be disappointed.
Update: So time has passed and we have come here for years. Love it still seems that there are still trolls with the one star reviews being left. I would love to come to their place of work or home and rate their life. Dzintra still puts hard effort into everything she does and we feel blessed to have her restaurant in this area. We have recommended it to many friends and newcomers and all have loved it. Ignore the “foodie wannabes” and just go. Your pallet...
Read moreI’m extremely disappointed with my recent experience at this restaurant, which used to be one of my favorites in town. I’ve celebrated birthdays here in the past and have even brought a cake to share with friends—something they had no issue with before.
This time, I made a reservation for six people and included a note specifically requesting a call to confirm whether I could bring a cake for my birthday. No one called, but they confirmed my reservation via email and text message.
When I arrived with my friends, I was told that outside sweets were no longer allowed in the restaurant. The manager explained that he’s only been there for eight months and wasn’t aware of previous practices. While I understand policies can change, there was no mention of this new rule during the reservation process, even though it was clear I was booking for a birthday celebration.
What’s worse is that this new policy is only posted on a sign at the door—not online or during the reservation process. This was incredibly frustrating, especially as a regular customer who was already there with a cake and a group of friends ready to celebrate.
The restaurant had an opportunity to make an exception and honor a loyal customer on their birthday, but instead, they chose to prioritize a rigid policy over good customer service. The result? Six shocked and disappointed customers who will...
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