Chipotle Mexican Grill — Restaurant in Belleview

The manager of this location or the big boss above needs to take a step back and figure out what’s happening in this place because the service is absolutely HORRIBLE! I placed a pick up order through the app, waited in the drive through pick up line for an HOUR!! I mean this is fast food people…I can get a gourmet meal quicker. Not only to find out when I get home, that my entire order is completely incorrect. It was someone else’s food labeled in my bag with MY receipt on it but not MY food.

I’ve been in the food industry for many years and my husband is also a chef…trust me, I can understand if there is an issue with being understaffed which causes the service to back up, but have a manager address the situation..apologize to the customers for the inconvenience, throw in a free bag of chips for the wait, SOMETHING! Put a friendly face in the window because the girl who greeted us was miserable. I mean, how do you expect your customers to return when the service/ food is not worth the time or money. Get it together...

New location is beautiful and closer to home, which is great, but the store was A MESS. There were probably less than 10 customers in the store, most in line waiting to place or complete their orders. The older lady at the register had no idea how to keep up with what was being put through to her, the young lady taking care of most of the toppings was VERY new ( understandable) and the -what I presume- manager was trying her hardest to run the show, keep up, and manage the other staff who were waltsing around behind the counter and goofing off. I also saw that most of the meats were empty and the rest was lackluster. After our order was paid for, we shifted to the drinks and silverware, only to find everything was empty and disorganized. If you're going to open a new higher end fast food joint, PLEASE be prepared. I will continue to come to this location because I love the food, but I hope the service...

Place is awful, Went inside to place order took 30 minutes with only one person in line

Worst part out of mild tomato’s, I have been to chipotle probably close to 1000 times over last 10+ years NEVER HAVE THEY BEEN OUT OF TOMATOS

Then very cheap on portions, Hardy any meat on tacos

Are you joking spend close to 50 for 2 people and you don’t want to put meat on the tacos?

I ask the lady could she put some meat on the tacos so she added a tiny more on that one, When I get home realize other tacos hardy had any meat

What a joke of a place

Sad because finally a chipotle closer to home

PUT MEAT ON FOOD PEOPLE ORDER, DONT TEACH NEW EMPLOYEES TO BARELY PUT ANY MEAT ON TACOS,

SEEMS TO BE SAME MANGER HERE WHO RAN LADY LAKE LOCATION...