Domino's Pizza — Restaurant in Belleview

The WORST dominos I've ever been to. They've been having issues for years but tonight sealed the deal, we will never purchase at dominos again, at least THIS ONE.

ordered 2 cheese 3 pepperoni tonight around 415 approximately. Purposefully did carry out because being Halloween, knew it would take longer if it was delivery. We were promised it ready by 5 pm NO LATER. Even states it on the receipt.

I arrive at 458 knowing it might not be quite ready but needed to pay. 3 other people inside waiting and you could tell they'd been there a while.

I purchase the pizza and ask about an approximate time of it being finished. I'm told any minute now.

Fast forward ten minutes, still not done. I ask again. I'm told to look at the screen for an update - it states it's ready. When I mention this, the cashier states it's probably coming out of the oven and should be ready to go soon.

All the while, one female in the back whining and complaining the whole time, cursing loudly. F this, S this etc. At one point even flinging an object down in anger and stating " I'm done with this, I'm leaving I'm going home" and turning an walking off.

520 rolls around and I ask again. I'm told it's almost ready - I've heard in the background comments about missing a cheese and pepperoni pizza and it need to be remade.

I'm barely reigning in my temper at this point.

530- I ask again and received the same stupid answer - it's almost ready.

I reply with no it's not, you're lying to me and I'm over the excuses. I was told my pizzas would be ready at 5 and y'all couldn't hold up your promise. She argued back and I told her to stop giving excuses, I've worked in pizza restaurants before and you don't promise a customer something you have no intention of following through with.

Another customer was complaining about the time and I said yeah I've been here almost 40 minutes and snarky attitude female in the back holds hollers "we can cancel your order if you want" and I replied back "no I'm pretty sure 90% of my order has been sitting on the shelf for the last 20 minutes" and point to it.

A few minutes later one of the guys in the kitchen starts calling out names on orders to see if people are there for pick up. I ask if my order is ready. I get ignored. Another lady asks if either her order or mine is ready and she gets ignored as well.

Fast forward to 545 (45 minutes after said confirmation of 5 pm) and he finally wanders over, asked my name, goes over to the shelf, proceeds to look at my boxes for the next 2 minutes, then said whats the name again. I repeat the name, he brings them over and tells me to check them. Then mutters a crappy apology about it being a little...

I had enjoyed my past two visits to Domino's thoroughly even though the first time was rough, but for my third visit... this was my most unpleasant.

I always(ANY Pizza place I go to) have the pizza under the cheese, it isn't just a preference, it's a matter of the feeling of the pepperoni, the cheese, has a higher heat tolerance, pepperoni, has a very low heat tolerance, it gets hard, sometimes, and even worse it burns or gets crispy.

The team I had met Thursday and Friday was amazing, I give them all the support I can.

The weekday team I dealt with was great, and went above and beyond, made me love dominos, but the weekend team, fought me very hard for this pizza, after having a remake, I gave up and walked out.

I did try a bite(the pepperoni was hard), but, it lacked the extra cheese like I requested(I saw her just sprinkle on top) while it did cover the pepperoni initially, the pepperoni eventually resurfaced, that is, no good, this means, not enough cheese was placed on, even though I had requested "extra cheese".

The woman who served my food this time was different than the one who taught me how to order, this lady, since I do not know her name, I cannot say much here, but, she had a hat full of buttons.

Had the pepperoni been under the cheese like I had requested the first time(and was done the previous times) there would have been no problems, overall, I had two extremely well off visits(love the current managers special) but my third and possibly final visit, left me to go back out to wandering to find a new pizza place.

As previous, if you follow me here(and soon to be yelp) you'll notice I review pizza places, while I do not eat the crust(and I try to make that clear), I do know a good pizza's toppings and sauce...

Ordered 2 large hand toss pizza's. Both were very dry and had little to no sauce. One was thin crusted instead of hand toss. Called the store to address the issue asked for a manager and was told to bring the pizza back and they will remake them. What a joke! This is not how you do customer service. You expect me to inconvenience myself after I already made it back home to feed my family only to discover dry cardboard pizza: To return and burn more gas for you to remake the pizza. This is the 2nd time I experienced poor service at this location on Abshier in Belleview! Oh It gets better..... After I told the guy I wasnt going to drive back up there and I just wasnt going to order from this location again he replied with "Okay, thank you. Have a nice day!" Lol. I get it there are dishonest people out there who try to get over to get free food. I am not one of them. Typically I dont complain I just dont return to the resturant. I like to save my reviews for positive experiences but this was just too unacceptable for me to stay quiet.. Im 100% sure I wasnt speaking with the manager as requested and if so this businesz is in trouble Attn: Leaders. You may want to invest the time to treat your employees right so in turn they will pay it forward and treat customers better. Or hire people who have the personality for customer service. Enjoy...