Baan Phad Thai — Restaurant in Belleville

I ordered at this place 3 times in one week. This last time the food was SO SALTY.So yes we contacted them and we were told we can bring the food back so they can "look at it". We bring the food back they remake it, we check it and the pad garlic had a burnt smell which prompted me to check it further. I found that the "remake" barely had any chicken in it, it was 98% rice. So I went back to show them there was only 3 little pieces of chicken In the whole dish! The little lady from the kitchen was looking at me and stopped what she was doing out and started yelling as she seen I brought the remake back in. She then walks out and yells more AND waves arms. She called someone on the phone and went off to them as smoke was coming out of her ears! i was ready to leave the food there and go home but after the phone call she made to whomever. She made me give her the container back practically trying to take it out my hands and said I'll fix, ill fix!! At that point i didn't want her to fix it because she really acted terribly. I have never seen someone act like that so shamelessly in front of a customer. Get out the business if you can't handle complaints! You lost what could of been regular customers. I'm never coming back and the food still didn't get ate because for all I know she was mad enough to spit in it. Why would I trust food from someone who behaved that way. We work hard, no one wants to get over on you. We want what we pay for. That simple. If we were broke beggers we would go to McDonald's and not order 50 dollars worth of food from you 3x in one week to begin with! Your business will fail so long as you assume ppl want to get over on you rather than making the customer happy within reason...

Let me start by saying, the food is absolutely incredible! Everything I have tried in the 4 times I have been here has been delicious, and most recently I tried the Strawberry bubble tea which was one of the best bubble teas I've had!

Unfortunately, there is definitely significant room to improve with the service. It took a very long time before a server even came over with our waters, (which tasted really weird by the way, which is unusual since the water from other local businesses in the same strip tastes fine...?), and then she hurried away before we could even order any other drinks. We also waited a while before we could actually place our food order, although the food did come out quickly after placing it, with it only taking about 15 minutes from placing it to receiving it. For some reason it also took a long time to receive my bubble tea, I do not expect to wait 10 minutes for a drink.

There is some nice decorations on the inside, and it appears to be pretty clean, although the tables and menus were a little sticky. However it is extremely cramped in there, they try to fit way too many tables in that small of a space.

Overall, food is amazing, I would just recommend carryout...

Parking and entry are available on the Main street curb or behind the restaurant in the parking lot. Came in today for the first time to celebrate a birthday with the extended family. $10 to $20 was the price expected and what we paid. If economizing, the portions are large enough to share an appetizer and full meal between 2 adults. I'll describe the phad thai as 1 step spicier than the norm which the attentive waiter was quick to point out while ordering. The Phad Thai has much more sauce than other thai eateries that sets it apart. It is different, but very good. We took advantage by taking home the thinner sauce and throwing in some rice for another great meal. Soup bowls are large, and appetizers from cucumbers to shrimp rolls are served fresh and are above average for taste and crispiness. The birthday boy received a complimentary piece of cheesecake and whip cream with a pleasant presentation of "Happy Birthday" in chocolate scroll. We enjoyed our time, and the waiter joined in the happy birthday song. We will be back. As usual, I do not know anyone on staff here, and there was no financial interest received for this...