Donatos Pizza — Restaurant in Bellevue

15 Donnermeyer Dr Bellevue, KY 41073

My team and I had an issue with a delivery two weeks ago that we were supposed to be credited for and now management isn’t able to locate the credit in the system, the employee we spoke with (who claimed to me the manager on duty) turned out NOT to be a manager at all capable of issuing credits for orders nor are they honoring that credit. We requested to be connected with the GM and we were hung up on.

The four of us visited the store location shortly after and we were treated extremely rudely, disrespected by the manager on duty, Nancy, and while we were working to resolve the situation, Nancy walked away from the front counter and continued working in the back.

When we asked if Patrick was working today, Nancy stated that he was busy on the "make counter" and couldn't come to the counter to provide his assistance. When the gentleman I believed to be Patrick came close enough to the front counter, I asked him if he was the Patrick who issued us the credit initially. The gentleman then stated that Patrick wasn't working today.

We were then asked to leave the store from the pizza making area which was even more rude and disrespectful as we are customers. I WILL NEVER ORDER FOOD FROM THIS PLACE...

I have never been this disrespected in my life. Me and my team were working late on the night of 2/22/2019 and ordered 3 medium pizza all pepperoni. When he pizzas arrived, they were smushed and on one side of the box. We contacted Donatos and they sent our 3 new pizza's but they were all cheese. We contacted them again and man claiming to be " Patrick" stated he would give us a credit.

2 weeks later we called to redeem our credit and not only do they not have the credit on file, they claim no knowledge of Patrick. We we spoke to the Manager, and I use that term loosely, she hung up on us.

We then proceeded to go to the return in person. The Manager Nancy walked away from us in person and refused to even talk to us any further.

Furthermore, When we asked if Patrick was working today, Nancy stated that he was busy on the "make counter" and couldn't come to the counter to provide his assistance. When the gentleman I believed to be Patrick came close enough to the front counter, I asked him if he was the Patrick who issued us the credit initially. The gentleman then stated that Patrick wasn't working today. She threatened to call the police on me and my business partners.

This...

Donatos has solved a problem for me I had discovered, which was: it’s really hard to find a cheap, convenient (very quick ordering and pickup), pizza lunch for one, with ‘one’ being a girl who doesn’t want too much food. Pizza hut express was the only option and and there are none around here anymore. Little caesar’s small is too much food for one girl and not that good. Both have way more carbs in a thicker crust than I really need and I feel like a slug the rest of my work day. Enter Donatos, which has a delicious small thin crust pizza that is the perfect size, perfect price, and perfect amount of food for one chick. You can get a pizza, small salad, and drink for under $10 and pick up right at the drive thru. The first time I went I ordered on the app and screwed something up, and the customer service was amazing and they were very gracious, and even lowered the price because they had a special going on that I didn’t know about. I went from giving up on the idea of quick pizza-for-one out of the office to getting lunch here every two weeks or so....