Subway — Restaurant in Bellevue

I ordered online for lunch. I showed up almost 10 minutes after the app told me my two sandwiches would be ready. I stood in line with only 2 people in front of me. When I got to the front I said I had an online order and gave my name. The worker said only one sandwich had been made and they'd start making the other now. I stood there for another minute expecting they'd make it right then since I was there and in line. She said have a seat and it would be ready in a couple minutes. I waited 10 minutes and watched 5 customers arrive, order food, watch it made, and leave again. I went to the register skipping everyone in line this time and asked if my food ready. There was a new worker helping who had come back from break and wasnt sure. She asked the other worker who I spoke to initially. She said they hadn't made it still because they got "slammed with customers". I said, "well what am I?" I ordered and paid over 30 minutes ago. I've been waiting for almost 15 minutes in person watching new customers come and go. They apologize, but the first worker seemed frustrated with me for not waiting...??? They handed me my two sandwiches a few minutes later. I check them and one of the sandwiches was made incorrectly from my order request (which is on a receipt that gets printed for them to follow with online orders). I asked for the correct sandwhich and apologized saying Im not trying to be difficult, but I've waited a long time, pretty patiently, and I don't like the bread type that was mistakenly used (herb and cheese)--any other kind would have been fine. I guess it worked out because I think that was the first one made and had been sitting for around 30 minutes, with dead cold chicken. They did make a new one right away. The second worker apologized and offered me a free 6 inch next time I can't but didn't give me a coupon or anything so Im not sure how I'm supposed to use that. They let me keep the wrong sandwich (which I gave away to a coworker). Then I left, nearly 30 minutes after arriving. I probably won't be back...

My fiancé has been working for this Subway for over 10 years and was the General Manager. She just walked out today because upper management treats their employees like trash. It’s really sad because she truly cared about this store has worked overtime and helped out other stores when asked and they still could not have cared less. Do not work for these people they are awful and literally blame their employees for things their responsible for like a way overdue remodel, working overtime and not getting paid for it, being harassed and yelled at by the district manager every time she had a bad night with her boyfriend and the list goes on.These people are vile and very unprofessional ! Don’t invest your time or money into this business you...

My fiance went in to get sandwhiches tonight. He said he wont be back because the customer service was terrible. I dont like writing these but someone needs to be help accountable for poor customer service. The worker was dramatically sighing and rolling his eyes for simple requests. He didnt toast my sandwhich because he forgot and when my fiance said "no, I dont want mine toasted, but I wanted that one toasted" the response he got was a sigh and eye roll. My fiance said "nevermind, forget it." Hey man, if you dont want to work maybe dont? Dont be mad just because you have to do a job? It was dead in there. He seemed mad just because a customer walked in. Time was about 7:15pm? Whoever was working needs a talking to, because...