Yama Sushi Belmont — Restaurant in Belmont

super confusing and bad experience here. the reviews are all good so i don't know what was different for us. went with my girlfriend. they seemed really mad that we were there. we ordered a donburi and then some rolls. the donburi is listed ON THE MENU as coming with miso soup. donburi is literally a rice dish also. they said we had to pay extra for the soup, and when the donburi came out it was missing the rice? when we asked where it was they said they would have to charge extra. we also ordered 2 diet cokes. they gave us diet cokes that were literally expired. i was kind of at a loss for words. maybe the worst thing was. it was middle of winter. we were the only people eating in at that time. and while we ate, they turned the heat off. it became freezing cold in the restaurant and so we kind of had to leave. they were wearing puffer jackets. it was such a horrible experience. for context, we are an lgbt couple. not sure if this played any sort of role in our treatment (we were also not really putting that on display there) but i...

I understand businesses are struggling during these trying times and owners are trying to make things stretch, but to call your customer (who ordered delivery through an app) and blame them for a misunderstanding is beyond me. If I pay $100 for 5 rolls, I'm expecting decent portions and quality. I recieved neither. Fish was not fresh; definitely previously frozen. Afterwards, you tell me that you're going to come to my house and take the food back? You think after an hour and half later that I wouldnt eat the food I just ordered? Then you try to guilt trip me by saying you're going to donate it to the homeless? We're in pandemic, are you really going to put the homeless at risk? I understand you're frustrated, but get your facts straight before you take your aggression out on the customer because we can make or break your business. This is exactly why your business has a bad review on here. Please educate yourself in etiquacy as your interaction goes far beyond a meal. I hope you read this. I know you have my address. Do not show up...

Went for the first time recently. Probably will not go back.

My wife got the BBQ pork ramen. It was fine. Not great. The pork cuts were medium-thick with a nice fat layer. The broth was ok. The noodles were light on the classic ramen alkali flavor and a bit soft.

I got the spicy ginger pork ramen. It was also fine, but not as good as the BBQ pork. The broth flavor couldn't stand up to mild spiciness and the pork cuts were thin slices, not as tasty as the BBQ pork.

My son got the gyoza and California rolls. The gyoza tasted like a spring roll. Only ok. He ate all the rolls. His meal came with a salad and rice ball. The salad dressing was very sweet. About 18 hours later he was suffering gastrointestinal distress (both ends) which I suspect was some type of moderate food poisoning (suspect the salad or California roll). That's ultimately why I won't be going back. The ramen is probably safe, but not tasty enough to miss the drive to San Mateo for numerous quality...