Jack in the Box — Restaurant in Belton

The only reason I’m giving this 2 stars is because the food was edible. I went here with my boyfriend for some dinner, and i wish we would’ve just chosen Whataburger. First off, the exterior of the building isn’t visually appealing. Seeing a handful of old, used gloves and old food/random trash just laying around in the shrubs & landscape isn’t my preferred scenery, or I would at least think any customers wouldn’t prefer that but alright. We went inside and waited for someone to take our order, we were the only ones inside, and it only took about 5 minutes of employees walking by us to realize that we’d like to place an order. No big deal, I understand it gets busy. A young woman finally gets to take our order, and both me and my boyfriend had to repeat a few times what we wanted. No big deal, I know it’s a little hard to hear with these masks on. We grab our cups and go to get us a soda, and almost everything in the soda machine was out or was running out/watered down. No big deal, things run out sometimes. Went to the table to sit down and our table was sticky and had not been cleaned from when the previous customer had eaten. No big deal, it gets busy and not a single employee can at least wipe down the table. Waited about another 5-10 minutes, nobody had let us know that it was ready or anything and it just sat on the counter. Another young woman looked at us and asked if we had ordered the “Bacon Swiss or whatever”. A little unprofessional in my opinion, you should at least know the name of your items on the menu of the restaurant you work for. We get our food and open the boxes and honestly it didn’t even look good. Both of our meals just looked like they were thrown together and shoved in a box. Overall just wish there was more professionalism and have the employees at least pretend to...

2nd time trying to get drive through in as many weeks. Both times they took so long to even take our order that a line formed behind us. Afterwards, they inform us that they are only accepting cash at the moment. Since we don't normally carry cash, this leaves us essentially trapped in the drive through for 30 or more minutes trying to get out and go somewhere that is technologically adept enough to accept cards and/or smart and courteous enough to place a sign in the drive through informing you that they are currently accepting cash only payments before becomeing trapped. To make matters worse, the female employee working the drive through laughed at my wife the first time this happened to us when my wife asked how we were supposed to get out of the long line without having to endure the wait. She then told my wife that she could either drive over the curb or through the grass to get out. Talk about rude and...

I love Jack in the Box they have great food. I work near by this particular Jack In The Box and I sometimes come here on my lunch. And the customer service is usually ok. I mean it’s fast food I don’t expect people to be that friendly. But today I went on my lunch and wow the guy was so rude! I went through the drive thru and the guy taking my order wouldn’t even let me get my words out he was rushing me and there was only one person in front of me so it’s not like they were extremely busy. When I got to the window I really contemplating if I should just say never mind and drive off. But I didn’t. Once the guy opened the window he just gave me the total and I gave him my card no hello or anything I think he could tell I felt some type of way, Because once he opened the window he somewhat became nicer. I was surprised he told me to have a good day. The food was good and made properly. But man the customer service...