Andy's Frozen Custard — Restaurant in Bentonville

I'm not normally one to leave reviews but I didn't have the greatest experience here for the first time. I asked for my boyfriends jackhammer then ordered mine. It was a chocolate brownie jackhammer with marshmallow creme in the middle. So brownie blended in the chocolate, marshmallow creme in the middle, which was emphasized by the lady taking my order. I received my boyfriends shake first, it was correct. I got mine, it was vanilla so I clarify that it was supposed to be chocolate. She takes it back and I start hearing passive aggressive commentary from inside the building. Whether it was aimed at me or the lady who took my order, I'm not sure. Regardless, that was gross behavior. I didn't get my receipt for the $15 order and when I got my "correct" order, I went home. My jackhammer is incorrect again. They put oreo inside my jackhammer instead of brownie. ;-; first world problems. Anyway, it...

Will not be going back ever again. Worst customer service experience ever. We waited in line almost an hour and once we got up the window to order I asked for a small James brownie jackhammer and he said extremely rude “I have no idea what you are talking about because we have different ones.” I explained further what was in it and he just shrugged his shoulders unwilling to help. I had 3 kids in the car and couldn’t believe the person running the window didn’t know what that was and basically refused to figure it out. Ridiculous. We had to drive away and go somewhere else. Train your employees...

Service was very fast but the workers did not have good customer service. They got my order wrong (I wanted to substitute an item for something else but instead both were added). When I mentioned that it was wrong the worker who had taken my order was inside but I could hear her and another worker being very passive aggressive to both me and the other worker at the window, acting like I was in the wrong. My order was quickly fixed but I did not receive a receipt or refunded for the extra topping that I was charged. I decided to just take my item and leave without asking for it since they were...