McDonald's — Restaurant in Bentonville

So... This is probably gonna be long.. I arrived at 10:57. The drive thru order taker asked me to come to the second window to give them my order, which struck me as odd.. Why only take one order at a time? Isn't the entire purpose of having a headset on, and paying all that money for the system to be installed, is so that I can give my order in advance, and actually have it ready when I get to the window to pay? There were 2 cars ahead of me. Just... 2... After about 10 minutes I decided to play a game. Mind you, the 2 cars were still there in front of me. A few minutes later one left. Still waiting... still waiting... 17 minutes later the other one did. A normal person would have just left, like the 6 that came and went behind me, but I had devoted so much time to this I had to ask a question and figure out why this has happened. Why did I get tricked into waiting 27 minutes just to place a order? I get to the window, and she asked, "what can I get for you?" No sorry for the almost 30 minute wait, hi how are you tonight, because she probably knew the answer to that, or any of the things that a competent person in customer service should do upon seeing, or greeting, a guest for the first time would attempt. The girl was young, and I'm sure was very nervous with all the undo stress that was happening, so I asked my question, "it depends. How long is this gonna take?" She said, "well he's having to make everything as from scratch". I said, "ok... It would have been nice if you would have said back there that he was having to do that. Let people know that you're having to do that instead of letting them sit for an undetermined amount of time, and getting really mad, or driving off mad, and then tell them the issue". If she would have let me know, or used the drive thru for its intended purpose, that there was a wait then I could have actually went somewhere that was still open before they closed, or accepted that I was gonna have to wait almost 30 for 2 cars to leave, so I could wait another 15 minute for my food. Also, if she would have taken my order where they should have then my food would have been ready 30 minutes later. Coming up to that window know that I was going to have to wait another 10-15 minutes, for items that don't even take that long to cook. I know because I'm a manager at a fast food company. Why would they not properly use the system? Why would they not greet the customer? I have so many why questions about what that place is doing wrong it would take me half of tomorrow to type all my questions.. I've never been to that location and had good service. That's why it has a 2.2 rating.... Fix it! I'm getting sick of having to stop on my way home, 20 minutes away, and having cold food by the...

As a previous employee and customer, I can say that this place is horrible through and through. I would work in present most days (second drive thru window, you can see it from the lobby) and my job when I was there was to hand customer their drinks and wait for someone to hand me their food. Most days, a manager would be bagging everything. One manager specifically I noticed liked to practically throw the food into the bag and then drop the bag by me. If the bag fell or tipped over (and sometimes it'd fall in a small puddle of soda) she'd pick it up and place back in whatever fries or nuggets fell out of the container and then make me hand it out to the customers. I know the customers at my window had to have seen that. Some would glare at me or the manager, many would look in disgust but take the bag anyway. Their procedures for cleaning things was questionable, too. They'd leave cleaning products out next to food. The employees I had the misfortune of working with were all rude and lazy and half assed everything. I witnessed an employee set a cleaning product that was dripping with the product on a counter where food was made. She moved it shortly after, but right after she did, another employee put food right on the same spot, wrapped it up, and gave it to be served to a customer. I had several customers come to the window and say that this was the umpteenth time they've had to come back because we royally messed up their order. This one lady said she always told whoever took her order at the speaker that she was alergic to tomato and onion, yet she always checked her burgers to find there was still tomato and onion on there. She was furious and I couldn't blame her. That was all within my first 2 weeks of working there. Before I became an employee and was just another customer, I had asked for something they no longer served, the employee rudely said they haven't sold that item in nearly a year. Okay, thanks, you could've apologized and politely informed me that you lonver sold that instead of giving me a look like I'm stupid. I've only met one friendly employee there. She's sweet, polite, and considerate and is way above the others. Aside from her, everyone there deserves their faces smashed with a damn brick.

If you have any self respect or care at all about your family's health, do not go to this McDonald's. It's unsanitary, it's rude,...

I went to McDonalds this morning to order 3 sausage biscuits and an oatmeal. I pulled out of the parking lot to discover that I had been given chicken biscuits instead of sausage. I pulled back into the drive thru line (given that it was 40 degrees and raining outside, I wasn’t planning to get out of my car) and told the woman through the microphone about the mix up. She proceeded to tell me that I could wait in line AGAIN to get the issue fixed, instead of asking me to pull forward into a parking spot and bring the sausage biscuits out to me. Once I had waited in line, I ended up having to pull forward and wait because “the biscuits weren’t ready yet.” Eventually, an employee brought out the sausage biscuits and handed them to me, but then promptly asked me for the chicken biscuits back, stating that it’s “company policy” to take back the food and throw it away to put in the records as waste. I asked her why she couldn’t mark the food as waste once I showed her my receipt, due to the fact that there are people standing on the street corners begging for food, and it seemed ridiculously wasteful to throw away perfectly good food. She responded that it was “just company policy,” and something they “have to do.” I work at a restaurant, and I can say for a fact that throwing away food is not a requirement, nor something you “just have to do” to record it as waste. America throws away approximately 72 billion pounds of food each year. McDonalds, I hope you’re proud to claim that you are one of the top contributors to that number. People are hungry, and you’re not helping. I will not be returning to ANY branch of McDonalds any time...