Bergenfield Pizzeria — Restaurant in Bergenfield

I never leave reviews and, for the record, I'm a very patient guy. I always tip well and never complain at restaurants, but Bergenfield Pizzeria was an extraordinary experience so this is the least I can do. My order just arrived nearly 2 hours after it was supposed to. I tried calling for an explanation twice, the first time it was already 40 minutes late. The guy on the phone was unapologetic, unprofessional, and when I asked how much longer the wait would be, he said 15 minutes. Okay, fine, places get busy sometimes, I get it. Fast forward another 30 minutes, I call again to inquire about my order, the next guy says it just finished and, again, no apology whatsoever, instead he says "the pan pizza takes a long time to make". So a pan pizza takes over 2 hours to make? I'm calling BS, the original ETA when I ordered was 40 minutes so I have to imagine that's somewhat accurate. Anyway, he seemed irked to be dealing with the call so I ended it. Pizza came about 10 minutes later, we're not even hungry anymore at this point, but have no room for this stuff in the fridge, so we're having some.. pizza is soggy and falling apart, but still a warm at least. Girlfriend's mozzarella sticks are hard and cold, sauce for them is colder. If I could find a soup kitchen to drop it off at I would. Point and case, if you're considering this place, buy a...

Super casual place with friendly owner and staff. Normally I would give this place a much better rating since the food is very good and the prices are low. Never had a problem picking up my order other than the fact that they take a bit too long making your order. Dining in the restaurant is not as enjoyable. The tables are dirty, they handle the food/cheese barehanded but also the money and cash register without gloves or washing in between. All about Trump FoxNews was blaring on the TV for a very long time and it seems like its that way every time you walk in there. A person's political preference is not a problem unless you subject people to it in a place of business and give customers no choice when they're trying to enjoy their meal and talk with family or friends. You want to keep customers? Clean the tables, clean your hands, provide some real napkins (not just paper towels), get rid of the politics, put on some quiet music or nothing at all. Let people hear themselves speak and...

I wasn't feeling well because of my sinuses and decided to order soup from here on my 30 min. lunch break. here's the summary of my experience;

12:27 - called and asked if they have any soup. the owner picked it up and said "minestrone is just coming up". I said ok, and I was there at 12:30. 12:30 - Me: "I just called for the soup" the owner said "it's coming up" turned around went inside for couple of minutes then he showed up and disappeared for a while. By the meantime he yelled at his stuff inside for a while. 12:40 - He finally showed up again after over 5 minutes. When I saw him I asked if there's any other soup available I could have. He said "it's coming up" I said "I have no time left, when is it coming?" he asked "how long time do you have?" then I realized he's been lying since the beginning. I said I had only 2 minutes left. and he said 'it's not gonna come up in 2 minutes" and it was the end of the conversation.

I'm leaving the comments on you...

Thanks for...