Batter Bakery — Restaurant in Berkeley

I was so excited to order cupcakes for a baby shower I was hosting. I had tasted Batter's cupcakes at someone else's party and they were AMAZING. I knew they would be the hit of the party. I ordered 20 chocolate with cream cheese and 20 chocolate with butter cream for $150. The order was ready on time and packed appropriately. However, when the guest of honor bit into her cupcake, she said it tasted "odd." She said she couldn't describe it and asked me to taste it, so l did. I was mortified, it was gooey in the middle and the chocolate butter cream tasted somewhat oily! The cream cheese icing was good, but the cupcakes over all were subpar. I've ordered cupcake/cakes from all over the city and have never had cupcakes taste this way. They were not enjoyable and with each bite, I kid you not, the cupcake literally fell apart! We had a lot left over. Thank God I purchased cookies from another baker. Batter Bakery no longer has cupcakes on their actual menu, maybe I should have just ordered a cake. After raving about them, I was so...

I was looking to order a birthday cake in SF and came across this bakery and saw its great reviews. Unfortunately, my experience didn't live up to them. I placed an order for a cake 48 hours in advance per their site. The girl on the other line tells me it should be ready around noon on Saturday. Fine. Saturday afternoon I am there around 12:30, look at the cake, it's beautiful, everything seems fine. When I get home and take it out of the box I realize the cake had been FROZEN!!! YES, FROZEN!! I am still taken aback that a bakery would think it is acceptable to charge $33 for a cake that was made the night before and thrown in the freezer. Call me crazy but the point of pre-ordering a cake is to get a fresh, fluffy, hopefully moist cake, NOT a hard, crumbly, refrigerated one. My reason for not rating them 1 star is for the decor and the little flavor. What is most disappointing is that there's really nothing that can be done at this point, the occasion is over and somewhat ruined. I...

I'm giving the benefit of a doubt here. When I arrived, I was the only person in the store. I wasn't greeted. It took a while for the man to get up and ask me what I was looking for. There seemed to be nothing displayed. When it seemed clear that there were no cakes available without pre-ordering, I looked at the display case for something I could enjoy. The desserts looked old and worse for wear. I decided to leave without buying anything. I'm going to say that maybe this was an off day, and return again in the future. If you are looking for a cake for an event planned in advance, this may be the place for you. But, if you are hoping for a quick treat, probably not. Three stars because I suspect I wasn't seeing this place...