Sotto Santi Restaurant — Restaurant in Bethlehem

i went to this places on a Thursday night with my service dog. I had no issues other than a clearly inebriated man who was accosting the bartender, broke his glass, and knocked over his chair at the bar. Security gently guided him out. only to be let back in to buy alcohol to go. I have always known you do not sell alcohol after making a drunk person leave due to their advancing into blacking out. Hell, i worked at a medical cannabis dispensary and we had to turn away patients due to obvious inebriation. i returned the night after. i was sitting at a table, asked nicely to move because the DJ was to set up there, no problem. Then an employee, security i guess, told me i had to go. Dogs aren’t allowed in bars. i am very clear on my rights per the ADA - a FEDERAL act, and the only reason he would not be allowed is if he were being aggressive, biting people, judging at them, and not being able to control the situation. my dog was laying quietly at my feed on my winter coat to be comfortable. the other security employee said the same thing the first asked. asked for paperwork (illegal to ask in any business) called him a pet, which he is not, due to the training he received to be my trained and certified service dog. i told them the blonde bartender whose name i don’t know, but was a blonde woman who fawned over my dog the night before. she, too, requested the paperwork. illegal. discriminatory. if i were blind with a seeing eye dog, i doubt i would have received the same treatment. meanwhile i’m being harassed by a patron and didn’t get a chance to ask the employees to kindly stop, but they were too busy mistaking their false knowledge and frightening me, who has a disability that isn’t visible, therefore, accused of lying. i called the police and i was walking home to find an officer who was looking for me. i was not chastised and my situation was not minimized. i was treated with kindness and my memorization of my rights of having a service dog per ADA site were affirmed. with my severe PTSD, i was excited to go back the next night due to my first experience and thinking i found an establishment i could feel safe in and work on being around humans without constantly being in fight or flight mode. And constantly advocating for myself for something that is my federal right. i have had service dogs in the past and this is the first time i’ve been blatantly disrespected on so many levels and triggered to a point i didn’t leave my house for 3 days. also the man that was not getting the hint that i was not interested proceeded to be a “gentleman” and walk me home. and asking for sex. i have been actively trying to recover from recent trauma, abuse, loss, etc. the disappointment that i still have to defend my rights due to uneducated and ignorant humans is something i do not deserve. as if i enjoyed the process of getting a service dog and accepting i have a disability that grows worse when i am treated in the way I was at Sotto Santi. Now i have to contact my lawyer AGAIN. BUSINESS OWNERS AND EMPLOYEES: educate yourself on this matter. knowledge is power and avoids the despicable treatment i received from the establishment. i dont enjoy my triggers or chronic nightmares. and i don’t abuse the system so i can just take my “pet” anywhere. he is a working dog, trained on what to do if any d forbid you have a disability that isnt visible.then, if you’re like me, you are reminded of why you need a service dog and the condition and have to put on a metaphorical shield of armor to protect myself from hypocritical people who are okay with having a stagnant mindset in an ever changing world. if Sotto Santi were the only restaurant and bar i could go to - i would shave my entire head willingly instead of seeing muchos tontos que me trataron con una falta de respeto que me habría dado cuenta incluso antes de que abrieran la boca. Estoy triste por cualquiera que entre allí con una situación como la mía. Estoy perplejo de cómo se tolera este trato. En todas partes. Mi tiempo es precioso y está reservado para quienes...

I order two pizzas from here for pick-up. A pepperoni bacon, and another mushroom. I go to pick up my order and there is one pizza with pepperoni, bacon, and mushroom. I inform the cook that there's a mistake and should be two pizzas, to which he argues with me that it's only one. Yes, I can see you made one pizza, but I ordered two. He then says that he'll make another. I go to the counter to pay and explain to the server that I ordered two pizzas but the order was messed up and the cook was making another, and told her what it was so she could put it on my bill. The server that took my order was on her way out and acknowledged that she made a mistake and thought it was one pizza. No big deal, mistakes happen. I wasn't looking for any kind of discount or free pizza as I had already told the server to add another medium mushroom to the bill. As I'm waiting for the pizza the cook calls the server over and I hear him saying, make sure you charge him, did you charge him, make sure you charge him. Then the server that I closed my bill with comes back with a smile telling me it'll be done soon. Two-faced, conniving people. I can't respect any establishment that acts this way towards their customers. This was my first time ordering from here as I'm new to this area, but I can for sure say that it will be the last and I'll be recommending domino's...

This is the owner's response, trying to justify treating the less fortunate like animals and preventing others from trying to do well by their fellow man:

"Ok Will comes all the time .. you want charity starts at .. You ma’am are an animal.. I run a business.. I know him for 18 years... he was actually in early and gave him pizza soda .. told him I don’t want him to bother customers..So go up and down the street and give people money... He has a home an coned you .. Good for you if you think you did a good deed.. All you did was enable another individual who ultimately can work and do more .. but I give hand out and not for free .. he sweeps cleans and I save bottles for him .. so ta ta to you ... I do good deeds too but as a business owner I can’t give handouts multiple times a day.. all about the holidays ma’am.....