Domino's Pizza — Restaurant in Beverly Hills

I own a restaurant myself for 30 years, and I am very understanding and tolerant for mistakes. What I care about is the culture and consciousness of a business. I always dread ordering from this location on Olympic Blvd, Beverly Hills, because the staff is never helpful and really don’t care about you. But when you order online it directs me to the closest location to my restaurant. Against my better judgment, I tried again this Sunday for my own staff. I called around 7:00 for 8:30 delivery. At 8:30, I called to check the status. The staff answered, “The food is on the way”. I offered to pick it up myself since we are only 5 minutes away, they insisted that “the food is on the way”. We kept calling, and then the hang-ups started. When I finally got through at 9:30, 2.5 hours from when the order was placed, I requested to speak with the manager. After half an hour on the phone, the manager said nonchalantly, we are busy, but I can make your order now if you want it. Here I wanted to treat my staff from a long, busy night, so that they didn't have to cook the employee meal. They were tired and starving, and I felt responsible. If only this store would have owned the truth about having never made our order, I would have ordered from somewhere else. Some of the staff couldn't wait and had already started leaving. At this point it was too late to make the order so I told them to cancel the order. They had the nerve to ask if I would like refund?! For a $300.00+ order, seriously??? I have had poor experiences with this location, and I like to give the benefit of the doubt, and that it's just a fluke, but no! This is the culture of this location. And what a shame! Such a good concept, but with the ...

My work sent me in to buy a 200 dollar gift certificate, which we do fairly often to treat employees. I was greeted by a gentleman. I told him I wanted to buy a gift certificate. He turned and walked away. I assumed to get a manager. Then a minute or so later a blonde girl with a face tattoo came to the register. She said they didn’t sell them. (The gift card display was right in front of the register. Then she said she didn’t know how to ring one up. So a guy making pizza walked up and didn’t know either. They both disappear (again I assume to get a manager). As I wait I listen to the employees joke and kid with each other. After a couple of F bombs and other choice words another employee asked if I was being helped. I replied “I’m not sure”. Finally the tatted blonde girl comes back and calls the manager. Within ten seconds she hangs up and says her manager didn’t answer so she couldn’t sell me a gift card. Everyone seemed to be pretty cool, but absolutely no priority when it came to customer service. So I went to Pizza Hut instead to get a 200 gift certificate. Guess we will be using PH...

This food was so bland no flavor at all, so inconsiderate of taste. They did not care to call and ask if I wanted my soda replaced by a different option, no utensils for my pasta no napkins, food was cold. Pizza and pasta didn’t have any flavor or taste. The only thing that had taste was the ranch. How could you forget the soda? I mean he said they were out of soda and did the math wrong. The soda was 4 dollars yet I got only 2 dollars back. Worst experience ever. I have ordered here before they always forget things and they never communicate if there’s something they don’t have they should provide replacements. I forgot to mention they burnt my pasta too; not to mention the 8 shreds of Philly steak. They always say you get a free pizza and this is not even free I have to spend more then 16 dollars to get my “free” pizza delivered. Absolutely disappointed with this place and costumer service. 2 stars because I have to eat and they...