Dunkin' — Restaurant in Beverly

If only zero stars were an option. The last four times I have gone to this Dunkin Donuts the same girl has messed up my order. I have been to this location repeatedly and even though she has worked there for some time she continues to mix up hot and ice. After she finally made the right latte, I would always arrive at work taste it and find out it was horrible. Today took the cake! I was there for twenty minutes and watched as four people YES four people's coffees and/or food be forgotten or made completely wrong. As the line grew two employees began taking doughnut inventory, and or moving them around for better placement. My latte was messed up again, and the girl also destroyed a med ice with just cream. How does that even happen. I have never brought back a bad coffee/latte to any D&D in my life but when I got to work today and tasted this bad boy, I am ready to go back and through it in their faces. I will have to avoid this place even though it is the only D&D near my work. I will never set foot in there again, and everyone I work with agrees. Head to Cabot St if you're looking for a worth while and well run D&D. How would I know? I used...

Amazing, friendly staff, they do a fantastic job with food/drink quality and the service is always quick. But they are obviously understaffed and overworked which results in messed up orders and missing items. Especially for Uber delivery, it's really hit or miss whether your order will be right or missing items.

Today I put through an Ubereats order and when it arrived it was missing a sandwich and a hash brown bag was half full. Uber only refunded me $5, which was not even the full price of the sandwich. Whatever, that's not on Dunkin's, that's on Ubereats. But I put through another order to receive the missing items and the second order arrived wrong too, with an egg wrap in place of hash browns. I paid tax, fees, and driver tip on both of these orders.

I order from here consistently; drive thru, mobile orders, and delivery. It's always disappointing to pay so much for delivery and then have to do a whole second order to get the things they missed. I hope the store can work out its staffing issues. The employees are clearly working hard and doing their best but it seems like they are not set up...

Come on it’s dunks. America runs on dunks. Even if they ALWAYS mess up my coffee. 🤷🏻‍♂️. So I will tell you a quick funny story about my last visit. One of the employees was getting into an argument with their manager while she was waiting on me. She had zero regard for any customers being around or the language she was using.She didn't miss a beat as she got my order together while verbally assault her manager. So a take a sip of my coffee while waiting for the two donuts I ordered. Surprised she did not mess up my coffee so I walked away with a smile. I get to my truck and I open my bag and surely enough she messed up my food order. So all in all flawlessly Dunkin' donuts and screwed up my order once again. I will probably always go to Dunkin' donuts just because it is in breaded in our Boston culture. But realistically the food has gone downhill tremendously the coffee has gone downhill tremendously and well the service has never been good. But Dunkin' donuts I love you. Just like I love the toxic relationship with me in my ex. And for some reason I will keep taking the both of you...