OTTO — Restaurant in Beverly

Sorry, OTTO just isn't cutting it. We've eaten in (they only have three tables lol), we've carried away, and we've had their doordash. They can't seem to get the cooking time right. It's super soggy all the time regardless of the cook-time request. We've had dozens of their pizzas and at this point I just need to give up. Lots of potential there, so it's really unfortunate. I attached a picture of our most recent doordash. All the toppings slid right off the pizza because the delivery person didn't know that a hot pizza can do that. Especially one that is soggy anyway. No, I did not have doordash replace it, because this WAS the replacement pizza (they had already sent a pizza an hour earlier that was a totally incorrect pizza) lol it was just not my pizza day! Nonetheless it got me thinking about the last couple of years and make the decision that we're just going to spend our hard-earned pizza...

I had left a generous 5 star review prior after ordering from here about 4 times, even though the food was pretty inconsistent. When it's good, it's great. But sadly you can only expect it to be great 2 or 3 times out of 10 times. The workers are super nice, the vibe is great, but you just never know what to expect with the food. My orders have been wrong about half the time, along with the pizza looking like it had sat out for an hour or two, even though I would pick up my order at it's designated time. I really wanted to love this place because the Portsmouth NH one is amazing, but the Beverly MA Otto has not lived up to its expectations. I hate giving bad reviews to small businesses but I can't justify the price when the quality is so...

I kept hearing that I have to try their pizza, finally i decided to go on my lunch break. I come inside and there are 2 people working and one customer in front of me. Finally after 5 min one lady ask me if I’m picking up and I tell her no, that I want to grab a few slices. She then proceeded to take care of the customer in front of me, not a problem. After 15 min of waiting to even give my order I watched the customer and worker have a long conversation, I’m guessing that they knew each other. Finally I just left, she never even took my order…my lunch break was wasted. I definitely won’t be giving my hard earned money to a business that has...