Cafe Rio Fresh Modern Mexican — Restaurant in Billings

This is the 3rd or 4th time this has happened to us. Staff couldn’t seem to understand our order which was two of the exact same order, one order for my husband, one order for my son: 3 pork tacos + rice & beans + horchata. Staff handed large sack to me with their dismissive “thank you!” & shut the window. As i hadn’t ordered for myself but just read-off my fam’s order txted to me I assumed it was all contained in the bag they handed to me then shut their window (warm weather; no reason for that!) Drove 5 mi home; no horchatas. Drove all the way back & all the way back home; that’s 20mi trip w/an unnecessary ten miles which I told staff about upon my return & they sang “sorry” dismissively & shut the window in my face. They r just kids & don’t realize what it means to work all day, go buy dinner for your family bc u don’t have time to cook, get all the way home only to find part of your husband’s & son’s order is missing! And I gave them a 15% tip on my credit card to payment which they didn’t even thank me for & certainly didn’t earn by their attitudes toward me. They should’ve given me a gift card for ten dollars for that withholding of our beverages & my extra gas $ it cost to drive all the way back! I didn’t want my husband & son to think I didn’t place their order; I did. The staff in their carelessness messed it up. So I didn’t get to sit at dinner table w/my fam bc they were done eating by the time i got back home w/their horchatas; they had to get back to their work/homework so we missed-out on our family time after working all day for it. And I missed the sunset & am going to be walking our dog home in the dark, thx to Cafe Rio’s poor training of their young staff handling our order tonite. I worked all day at my friend’s store who died of cancer on Palm Sunday last week; covering her shifts while her fam on bereavement leave until they can hire employee. So now I’m tired, sad, mad, & hungry. (I was going to eat whatever leftovers my fam didn’t eat tonite but I had to get dog out for walk after he waited all day for me to take him home (he sat in my car while I was working my two shifts; my own early shift before my deceased friend’s) so he hasn’t had exercise or food all day. Cafe Rio u really bummed me out tonite. And this ain’t the first time this Cage Rio restaurant location has screwed-up our order in the past few years & we didn’t find out til we got all the way home & had to drive all the way back to get the rest of our order! Check the order before we drive away? Good idea but we wait in line & there r cars behind us waiting so I think I should be able to TRUST that your staff can accurately complete our order before they hand it to us & shut the window! (& I’m busy! I have to catch-up on phone calls I couldn’t make all day while @work so I was on phone while waiting in drivethru talking w/my sister who lives in another timezone whose United States Marine combat-wounded double-ATK-amputee firstborn son’s bday is today & I didn’t want to miss wishing them my best birthday wishes to them before they went to bed. Signed, sad/mad/tired-&-hangry/bummed-out by this bummer of a night. Hate missing being w/my fam @dinnertime; too precious when we don’t get to see eachother all day & my husband worked all weekend days/nights away from us & works all day as do I all week long while son’s @school all day & then has track after school & homework for his all-honors classes. At least I get to enjoy walking my dog in the quiet twilight bc it’s April so it’s not quite pitch dark yet.Thank God! Hope I can make it back home before it’s too dark to see, but I had no choice but to take pup out now & another annoyance is that bc I didn’t get to stay for dinner w/my fam I also didn’t get to feed dog (he rides w/me in my car everywhere I go so he’s hungry too, hadn’t eaten all day either, now not staying w/me obediently as he usually does bc he keeps getting tempted by every smell along the way so he’s yanking on leash, not his fault, & as i’ve been on my feet working all day, getting yanked=extra...

I have gone yo cafe rio once a week for the last 2 years. I LOVE the good the dressing the meat... like all of it. But for the last 6 months every time I go in to order to go the staff getting my food is rude acts annoyed when I ask for anything related to what i want in my order. I don't order anything crazy and I will pay for extra dressing etc. The king ave. Location I Billings Montana has continually been this way when I go in. I have worked in customer service my entire life. I currently work at a homeless shelter serving food. I would literally not dream of treating the people that come to get food the way the employees at this cafe rio have been treating me the last 6 months. And the people I am serving don't give me tips. These workers live on tips .... I know because I did for years when I worked the food service industry. And I always leave a good tip understanding myself all that goes into that type of position. I say thank you and please I never walk in with an attitude when I go to get food. It's a hard job. So I blew off the last 6 times I went into cafe rio chalking it up to maybe they are having a bad day. I can relate to that- no worries. But I am at my limit. I like your food. But not enough to be treated like I am annoying the people that work there and are being paid to serve me my food. I spoke to the manager. I told her I understand how hard the service industry is. But I also said that the service I have recently received is not acceptable. I watched them treat customers in front of me and in back of me rude. They all act annoyed if you ask a question. Maybe that isn't the right position for them. But the fact that it is continuously happening has to mean that management is either promoting this behavior or not holding their employees accountable for their behavior towards customers. I will no longer be coming there for food. Not like it will matter. I am not wealthy and eating out at a place like cafe rio is a luxury for me and my family. But I will not support an business where I am constantly treated poorly. So you lost me as a customer... hopefully you take this and do better. Most people understand a bad day but a place that continuously is rude is not a place people want to...

This place is a complete joke. I placed an online order at 6:30pm for pick up at 8pm. Thats 1.5 hours to prepare my small order. Not only did I have to wait about 20 minutes for my food but they tried to not give me the drink I paid for with my meal. The employees were to busy playing around and making each other food instead of actually helping the customer. When I finally got my food and drove the 45 MINUTES back to my home, only then was I able to cut open the bag they tied together to see that ALL of my order was pretty much non existent. The kids meal only had a dirty looking quesadilla, no chips and cheese, no sides I ordered. And then the entree only had two busted, half filled enchiladas. No sauce, no lettuce, cold rice and beans. So, I called the number google has for the store. Does it go to the store? Hell no! I got some customer service call center. They tell me I have to drive back to the store before close tonight if I want it remade.... its now 8:45pm, they close at 10, so even if I left my house right now I still live 45 minutes away from the store. So the lady says my options are to sign up for their stupid rewards for a "credit" or a refund. I dont want a refund, I want my daughter to be able to eat dinner tonight. I was also told they stopped doing the whole "1-3 days to get a corrected order" so now you have the same business day or you're s.o.l. So after trying to escalate to a upper manger (to which none were available, not surprised at all) I ended up just having to take the refund. To say I will NEVER be ordering from Cafe Rio again is a HUGE understatement. Disgusting service, rude management in the building and a complete lack of care all the way around. Shameful. I will be reporting this location to the BBB and calling again tomorrow to have a chat with the GM. Buyer beware, spend your hard earned money somewhere that actually cares about...