Papa Johns Pizza — Restaurant in Biloxi

I am a customer of your biloxi pass road location. I placed an order around 430pm Sunday evening. The driver arrived 15 min later than the latest time of the tracking app. Which was fine. When he arrived around 545 pm he arrived with out my order. He said someone gave him the incorrect bag. He called his manager Christy. When he was done speaking with his manager, he admitted his honest mistake and apologized. He said our order will be free of charge. He told me that he is going to remake our order and have it delivered asap. It is now 630 pm. I called the store to confirm that our order will still be delivered and that the money was pending from my bank account and I wanted to confirm that i will not be charged. The manager Christy said that she doesn’t know why he said it was free of charge, she said she did not tell him that. She said that I would be charged. She was extremely abrasive and unprofessional. I understand finding help is difficult but your manager Christy needs more training related to customer service. I am upset that she is not honoring what the young man told me. I am also upset that she spoke to me in the manner she did. I understand the young man made an honest mistake and was not upset at all when he said he would make it right.

Update: I am sitting here 2 hours past the time of my initial order and the driver finally arrived, with the wrong order again!!!!

Christy is an incompetent manager and has zero customer service skills. My husband called to let her know and she did not take any responsibility again. Hopefully my card isn’t charged for this ridiculous fiasco. My family and I are going to drop these three disgusting pizzas off to the homeless to see if they like Alfredo pizza because we do not and did...

I've just experienced probably the worse customer service I have ever had at a restaurant 30 minutes ago at this PapaJohns. I came in to pick up an order I placed online. As I was standing there at the counter, there was a female employee folding pizza boxes sitting at a table. After waiting a while standing at the counter with her not asking me if I need help I finally say im here for a pickup. She says unless you paid online I cant cash you out with cash my manager has the till. She then proceeds to keep folding boxes and looks away. I wait a while again and ask well how do I checkout? She says well my manager has the cash till I cant check you out. Then she asks me if would I like her to go get the manager to check me out...... She continues sitting during this entire interaction. I said yes I would like to see the manager if she's the only person who can check out my order I placed online. She leaves to get the manager and the manager comes out the ring me up, she is stone faced and says nothing the entire time until the transaction is done and says a very dry thanks at the end. Needless to say customer service is clearly not a factor here and my family and I we'll be taking our business elsewhere my only regret is that I cant give this place zero stars, corporate really needs to look into the retraining of staff at...

Horrible service!!! Ordered a pizza online and requested text notifications which I never received, order confirmation stated 37 minutes on delivery time. After an hour I tried calling the restaurant only to get a recorded message saying they were closed and no way to speak to someone to see if my order was on its way or not. My family ended up eating leftovers and as we were getting ready for bed after eating get a knock on the door from a door dash delivery driver. I did not order through door dash and told her it was way too late and my family had already eaten as we were unable to reach anyone and I didn't want the pizza now. She apologized said she had only received notification for the delivery at 9:30pm, more than an hour after my order was placed and 30 minutes after their listed closing time. She showed me her message for my delivery and left the pizza. The boxes were not even warm at this point. We tried Papa Johns to get something different as we normally use Dominos, I should have stopped when I saw the prices as they were extremely high, but now I've paid way too much for pizza my family couldn't even eat!! Never ordering from this company...