BIGGBY COFFEE — Restaurant in Birch Run Township

I never complain however this time I have to say something. We got our regular stuff we get every day...yes every day and it was off...meaning not right however we were already on the freeway by the time I noticed. I mentioned it to Manger/ owner the next day hoping she would take care of this. Although she remembered us fully even to the point that we slightly changed order she wouldn't do anything for us not even a slight rub. She said " All I can do is apologize but it was made right I watched it done myself ". We spend a minimum of $11.00 a day so minimum $77.00 a week x 52 weeks which is over $4000 a year...really over a $11 order? I tried to continue going there the next few days however...sorry That's okay....we will take our buisness somewhere else just out of principle because she still had opportunities to fix it seeing our faces again and again. We personally will never return to Birchrun biggby. We will go out of our way to Frankenmuth, Clio, Davison or...

Customer service is usually a hundred percent on spot with bigbys I love the fact that bigby's let you use multiple coupons at a time and you still get to earn points towards free drinks even using That's one of my favorite features of these the prices are okay summer little high but still okay and way better than Starbucks anytime Ever since I went into my first Bigby I have not step foot back into a Starbucks since

Me and my girlfriend actually considered trying to franchise one We stop at biggby anywhere we can whenever we're...

Sarah is EXCEPTIONAL at her job! She is so genuine and always knows what my order is before I even tell her! She is efficient, yet so personable every time I see her, and I can tell that the training she provides the new staff ensures that they will learn to have the same qualities when they are on their own. I enjoy seeing her when I come to the drive-thru, as I know that my order will always be correct, and be greeted with a smile and warm...