Polo Ralph Lauren Factory Store — Local services in Birch Run Township

The Best Store Experience Ever! ( and we did not even visit the store)

I want to give a special shoutout to the store manager at the Birch Run Polo Outlet (I believe her name is Lauren, but I could be mistaken). Her outstanding service turned a frustrating situation into a truly memorable experience.

Here’s what happened: A couple of days ago, my husband purchased a jacket from the Polo outlet store at Chicago Premium Outlets in Aurora. Since it wasn’t in stock, the staff placed an order from another store. Unfortunately, the jacket arrived damaged—with holes and a security tag still attached. We returned to the Aurora store to resolve the issue, and they placed another order, only for it to be canceled by the other store.

What followed was a nightmare of back-and-forth calls between stores. The Aurora store told us the refund could only be processed by the other store, while the other store claimed it was Aurora’s responsibility. Weeks passed, and we were stuck without a refund or a replacement jacket.

That’s when we reached out to the Birch Run store in Michigan. The store manager went above and beyond to resolve the issue. Not only did she arrange for a new jacket to be sent with expedited shipping (at no additional cost), but she also included a thoughtful apology and a gift for a mistake that wasn’t even theirs.

After weeks of frustration, the Birch Run team restored our trust in the brand with their exceptional service and customer care.

Thank you to the Birch Run staff for giving us an experience that makes us want to shop with Ralph Lauren again. Your dedication to service recovery is truly...

Polo is iconic and this store does not fall short on that legacy. It is lacking in the Men's underwear department. I would have liked to see more Polo Sport banded boxer briefs, but other then that, they had a wide selection. Everything new and some old remakes from the 80s and 90s. Military patches on bomber jackets to Comforters for your bed. Definitely a must for all Polo...

The Gr-animals of adult clothing but you'll always have a classic look.

Staff is very helpful and friendly.

Get on their text for savings program.

They have kids, teens and adult clothing.

Also, they have a small selection of bedding and other items depending on the time if year.

Not a big store but...