Dunkin' — Restaurant in Birmingham

I usually don't have time, but today I do. I was sent to get two small easy orders. I definitely said I have two orders, first order 2 egg & cheese muffins for 3. With a coupon for a free coffee. As if I didn't say I had two orders the cashier says to pull to the next window, I advise I have another order, a coupon for a $0.99 bagel with cream cheese. (Now I'm asked is that all lol)... that wasn't the bad part of my experience but it got no better.

I Just had a ridiculously unprofessional experience at the drivethru window, all over a 2 for 3 where I was charged full price. 2.79 x2 ...When telling the cashier that it was incorrect she was dumbfounded, her manager was interrupting her so she turns around (basically yelling at her superior) and I quote "I'm trying to figure out what she talking bout, here do you want to talk to her!", she hands the receipt, he takes her place, I advised the price isn't right and he simply tells me it was right? He shows me the coffee was removed because it's free I agree and say something still isn't right it's a two for three, he still says it's right? Both walk away from the window? as to not hold up the line, I leave, I call AND I GOT HIM, He at first couldn't find the receipt...goes on to say he can't go back that far, mind you it hadn't been long, he's asking for a ticket number, I give every number off of the receipt, eventually its found, (here we go again about the coffee) I advise, yes we've settled that but I point out the fact 2 for 3 does not equal 5.58, he admitted he doesnt know what happened, did not apologize but did offer, if I can come back he'd comp a sandwich or cash refund of the difference. (Something that is inconvenient) I paid with a co-workers card... and I'm over asking, really over this call, and this establishment, I'm not sure why the card couldn't be refunded but I didn't ask. He didn't offer and bargaining is obviously tiresome for the both of us. In comparison to a Chick-fil-A vs McDonald's experience we are far closer to McDonald's and in this moment McDonald's would be better, faster and more accurate or at least reasonable with the refund process. I can't see a future where me returning, wouldn't lead to the same unfriendly experience so I rather not engage.

I was just here for the first time a week ago (that experience was just as subpar)but today, benefit of the doubt, it could have just been too many cooks in the kitchen... they were kind of busy, and it seems as if they all were not at their best so I guess I can't expect the best. Resolution I'm just going to pay for my coworker's food out of my pocket. The refund would have been nice but for where this is located, it isn't worth the gas and I'd be skeptical about free food compensation. I hope it was worth it. They can keep the over charge and find a way to deal with such a low and permanent overall rating... I thought I was overacting but from other reviews, I see now that I'm not... also on second order the bagel was overcooked (cream cheese was gracious tho)... still I wouldn't suggest wasting your money here. Starting you morning here, has a high likelihood of starting your morning unsatisfied. Btw you won't find their phone number on the receipt... thankfully Google did have it. Sorry not sorry, being rude has it consequences and I coming from customer service was as...

I had the most aggravated visit to Dunkin Donuts ever I went there I asked for a medium iced coffee caramel syrup then I asked for a donut I asked for an apple fritter they tell me all that's not a donut I asked then why is it in the selection of donuts I said okay whatever can I have a candy cane crunch donut she said that's not a donut either I was like why is everything you're telling me not a donut if its not a donut shouldn't be in the selection of donuts then she said everything with the word classic next to it is a donut and I told her about the candy cane crunch donut and has classic next with so that's a donut why are you charging an extra $0.49 for that donut if it's a donut she said it's a pastry I was like no it's not you just said it was a donut then I asked her aren't the customer's always right she said yeah I was like well then why are you arguing with me over a donut she just looked at me Blank Stare turned around and walked right back to the coffee machine then the guy took my order gave me the candy cane crunch donut and only charged me a dollar so I looked at the guy was like you know I'm going to give you $5 for that he's like what do you mean $5 I'm going to give you a $5 tip because you didn't sit here and argue with me over a donut you just took my order and only charged me a dollar instead of over...

FINAL STRAW 12/23/17, (then please read my previous posts); Christmas Week, I went to DD early, about 6:30 am, so I can finish Christmas errands. I ordered a HOT mocha coffee & chocolate glazed donut. My coffee was LUKEWARM - and the glazed donut? Please see my attached picture with the dot of glaze. I have downloaded the Starbucks app, because I'm getting rid of all toxic relationships b4 the new year - including the one with Dunkin Donuts! PREVIOUS POSTS FROM SUMMER: They close at 8 pm, I arrive at 7:38 pm today to order a Coolada, but I'm informed that I cannot get one because they've already started cleaning the Frozen coffee machine for the evening. I would think they'd wait until closing to shut down the utensils needed to prepare beverages that customers may order. NEW REVIEW August 13, 2017: Went there this hot summer day for frozen mocha coffee and they are completely out of mocha! How does a coffee shop completely run out of mocha in your inventory? NEW REVIEW November 18, 2017 On Dunkin Donuts app, featured item is Maple Sugar Bacon for Croissants & Wake Up Wraps, then when I get there, they claim to be out of Maple Sugar Bacon! Last time you were out of Mocha, now you're out of a featured staple item! I'm going to the Homewood location where they don't run out of...