Rock N Roll Sushi Downtown Birmingham — Restaurant in Birmingham

I'm so disappointed and embarrassed ! I took my colleague out for lunch. She’s a traveling nurse so she’s not from the Birmingham Alabama. This was her first time ever eating at this establishment. Staff were very rude during lunch time today. I've never experienced this type of ill behavior at the UAB location. The young lady which was the rudest and the young man were arguing with customers only of certain color. Certain customers had to stand and wait for their food that was already prepared. While some customers got greeted at the door and was taking care of immediately. One customer simply asked why she can't just have her food that's already prepared. The young lady became really rude and started being really disrespectful towards the customer. She then told Jordan he needed to deal with the customer because "she's rude." Without accessing the situation Jardon immediately yelled and stated, "I have to take care of my customers first." " I will drop your order and ban you." The customer didn't cause a scene, only the staff did. I'm so confused why the staff went so far. All because the customer asked a question. The customer did become a snappy at that point, but she didn't yell and cause a scene as the staff did. They were so hostile towards one customer to the point we too decided to just pack up and leave. We were very uncomfortable. I feel like the only reason they halfway respected us is because we were in scrubs. After being at work for 12 hours daily all we wanted was an enjoyable lunch. Unfortunately, we only left with an uneasy feeling and anxiety.We both agreed we’ll...

Been to this location many times, but have been progressively disappointed in the quality of food and service as of late. This visit, I ordered the California roll and the fried rice, and I have no complaints. My partner ordered the chicken hibachi with vegetables (no mushrooms). The chicken was cooked, but refrigerator-cold, and the vegetables were cold and raw. There were also mushrooms in the dish. Surprisingly, it took almost half an hour for this undercooked dish to get to our table.

We were also disappointed in the quality of service. Our server was pleasant, but was more often behind the counter on her phone or playfully flipping the bird to her coworkers than checking in on guests. Food sat in the window for several minutes before it was brought to tables. Each time, the workers at the sushi counter would try and get her attention away from her phone or other coworkers to run the plates to the tables.

We probably won’t visit this location again, but hope this review helps management grow towards better success...

I enjoyed the food very much. The facility was clean except for they had no soap in the restroom 😭😩. I’m gonna have to start bringing soap with me, because many facilities have run out of soap on me. The waitress was not attentive at all to us and was also forgetful when I did ask for items. The food didn’t come with wasabi and ginger as listed. When I finally received it after asking a second time, I was already finished with my food. The waitress was talking to another employee about how many tips she made in the day (200$) and I was kind of on my last limb, but still tipped the 20 percent even though I really wanted to tip the sushi maker. I think maybe she was more attentive to people ordering drinks. 🤔 Could have been just an off day for her as we are all human. I will return for the food alone. I always deliver from this restaurant, so thought I’d give it a try. This place originated in Alabama and is a chain. They do have really...