Today I ordered through Uber Eats to this location. I called the store and notified them of what happened. They gave me 2 options: Come down to the store and they would fix the order and add 2 free sandwich coupons or Receive a full refund.
I went to the store and waited patiently since there were other customers ahead of me. When it was my turn, I informed the girl that I had called about my missing items, she then called over another woman whom I believe was the manager. No one at the store was wearing a name tag so I couldn't tell who was who.
The woman who was helping me at this point in time started giving me a hard time. First they could not find the receipt that they had originally printed, second she started getting frustrated with me because all I asked was if I could get two fries and one large drink. She then rudely pointed out to me that there was only one fry on the order instead of two. It was a mistake on my part but the way she went about it was unnecessarily rude. At this point in time there was about six more customers in the store including myself. It was obvious that she was just trying to rush me out the door and didn't feel like helping me at all. When I asked about the sandwich coupons, I was told No.
I will not be ordering from the store in person or through any delivery apps anytime soon because of the horrible service and...
Read moreHands down the very best sandwich I have ever had! The bread was perfect, quality meats, and fresh veggies. My mom and I got the wicked (highly recommend), and my husband got the pepperoni pizzawich. Both were excellent. We literally just got done eating and I already want to go back. Clean atmosphere and the staff was super friendly. We didn't quite know how to order since it was our first visit, so the guy came and asked us if we'd ever been there before. He happily explained how the process worked.
I also love, love, love they have project PB&J. For every PB&J sandwich (they have them pre-made at the registers - made fresh daily) you buy, they donate 2 - one goes to our community, and the other goes somewhere across the globe. We bought one tonight, and will continue to buy one every time we come in. It's great that they give back, not only to our community, but...
Read moreOrdered online at noon and put in a pickup time of 12:30. Arrived at my pick up time and order was not ready..that's cool they are busy with lunch rush I can wait a few more minutes. However, every person that came into the shop and ordered had there food made before my online order. I finally got my food after waiting 20 extra minutes, and after every other person was served. I thought the point of ordering online was to 'skip the line'. If I would have walked in and ordered at the counter my food would have been...
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