Target — Local services in Bismarck

On a Sunday afternoon I called the 1800 number to check the balance on a Target gift card my brother bought for me that same day. We saved it for about a week and went to use it the next Saturday when we were told it had a zero balance. I immediately called to check the transactions and it said there was a $200 charge (the amount of the card) the same day I checked the balance. I reported it stolen to Target and they "investigated" it. In a few days they deemed nothing "suspicious" and told me they couldn't help me. They wouldn't give me any other information about where it was spent. I filed a police report and they told the police at first that half was spent in New Hampshire the day I checked the balance and the other half was spent in Bismarck that Saturday we tried to use it. The officer went to the store and they printed off a receipt showing him the gift card was charged when my husband tried to use it. So we showed them OUR receipt showing we were charged on our debit card for the exact same thing. Then they said "Wait wait wait... no never mind, we didn't charge your gift card and it WAS all spent in New Hampshire..." and they printed off "another receipt" for the officer. And now they are back to saying they have no responsibility in anything. All I did was call the 1800 number to check the balance, there is obviously some sort of glitch in their system or a corrupt batch of gift cards they have, but they have been absolutely difficult to "work" with. I have seen many law suits against them for other gift card issues, I definitely would not trust them. They keep changing their story and are not willing to work promptly with you or authorities if something happens.

I also asked to have my account deleted and guest services - Deanna - says they will not disable my account. I told them very clearly I wanted it deleted. I want it gone. They are 100% not willing to work with you and do not care what your wants...

I had actually been shopping at a different store and found the item I was looking for on the Target website for half the price. I ordered the item online for pick up because I was only a block away from my local Target.

I shopped in the store for a bit before going to customer service. There was a long line but I was quickly greeted by an employee who politely categorized everyone in the line based on whether they were returning items or picking them up. I got instant service being a pick-up order instead of a return, but unfortunately my pick up still wasn’t ready.

I offered to simply grab the item myself in the aisle, as I had been looking at it in person while waiting. The gentleman let me know that I could get the item and simply bring it to any of the cashiers in order to check out, and that I would just need to cancel my online order but the price match would remain in effect.

Overall, it would have been a very complicated and difficult experience based on how busy the store was, but the employees were able to get me taken care of quickly and with the best deal that I have been hoping for. I am...

Courtney working at the self checkout at 7pm 7/19/25 genuinely ruined my night. I am a very nice young women, and I understand working customer service. I understand long days. But to have a job that pays you to help people and help with customers (even though all you have to do is stand there at self checkout)- to act like you hate customers and hate people in general is so so sad. Please do not work in customer service if you are going to ruin peoples nights for no reason. I had to ask her to uncase an electronic, and she ripped it out of my hand without saying a single word. I proceeded to watch her which I apologize if that made her uncomfortable (I genuinely was not thinking as I have had a long day too) and she didn’t even look up and she said “feel free to check out”… like feel free to be nicer???? It’s not my fault you have to do your JOB you are PAID for. After she helped me I said AND I QUOTE “thanks, have a good night” and she did not say a single word. I hope a manager can discuss this with her. Even small bits of rudeness really affect people and I hope she never treats any other HUMANS...