Kuma Moon — Restaurant in Blacksburg

Absolutely the WORST dining experience in Blacksburg.

First, they served us the wrong food (someone else’s noodles). Then, when it came time to pay, we confirmed the bill and successfully paid through Apple Pay with AMEX. Despite this, another staff member came over later, claimed the payment didnt go through, and pressured us into paying again.

The next day, I checked my bank accounts and, just as I suspected, BOTH cards had been charged. When I returned to confront them, instead of admitting their mistake or apologizing for falsely accusing us, the staff dodged responsibility and tried to cover it up by saying they had already refunded us after we left. (wait, didn't you say the payment failed??? How on earth could you refund a unsuccessful payment???)

To make matters worse, the “refund receipt” they showed listed items we NEVER even ordered???(So for the same meal, I ended up seeing three different values in my accounts, pure nonsense)

The whole experience was a complete waste of time, and ruined our evening. The management here is careless, chaotic, and unwilling to take responsibility for their own errors. No apology, no accountability—just attempts to gaslight the customer as if we were at fault.

If you value your time, and your mood, stay far away...

I ordered a tonkotsu ramen and was delighted by it. It had toppings that actually made sense (rarity in Blacksburg), broth that was rich with umami, and chashu that was rich-tasting and extremely tender with an appropriate amount of caramelization.

The only complaint I could make about the food is that the noodles tasted decidedly packaged - without the satisfying “springy” texture one expects from good ramen noodles. And it didn’t hold onto to the broth very well. “Better than instant ramen” is the best comment I can make about the noodles.

There are some small complaints I could make: the water tasted metallic, the portions were a bit on the small side - for the price… but this place is all about context. Sure, if this was Tokyo or NYC, I wouldn’t come back. But we don’t live in a diverse metropolitan area with 20+ million people. For all the Blacksburg residents and Virginia Tech students that crave a warm bowl of Japanese ramen, this place satisfies the urge in your stomach, and that’s enough to make me come...

Incredibly upset over this. Ive been coming here almost 2 years now and have recently noticed a change. I used to see these two employees that were always kind and would ensure my drink was to my liking. I havent seen them in a month or so and the quality went with them. The tapioca pearls are starchy and undercooked(raw tapioca flour). I ordered my drink with no ice and got extra. In the past month ive had issues with my drink having sugar and syrup when i requested otherwise. I specifically asked for no chewy cubes because they did not have them before and they changed it suddenly which resulted in my little sister getting sick hence why i ordered it without them. Still they were there. When i went in to talk to the girl she blatantly ignored me so i call just for her to tell me she actually made it right and i was wrong. I was trying to talk about getting it remade or refunded and she hung up on me. Safe to say ive given up on kuma moon. It was made wrong i spent $20 on two drinks and the staff was rude....