Kroger — Local services in Blacksburg

really disappointed in the service I have received in returning milk bottles. I buy homestead creamery ALOT and i always rinse them and they sit for a little and create a rim on the bottom. NEVER HAD ISSUES AT SOUTH MAIN KROGERS mind you. Last two times have been such terrible experiences, I will no longer be returning bottles there. First, Timothy rudely told me he couldn't accept my dirty bottles and TOLD ME TO GO TO THE BATHROOM to wash them out. I was astonished that he would even ask a customer to do this and when I told him that i've never had an issue before and that it was clearly milk and water at the bottom from me rinsing them out, he again told me he would not refund my money. Come to find out, the milk bottles don't fit into tiny bathroom sinks and then the water fountains outside bathrooms dont even work!!!!!!! So I return upset, ask for a manager which the manager arrives and responds that he doesn't understand the fuss because they had clearly been rinsed out and yall throw them in the dishwasher anyways! So I recieved my money and left. TODAY, right before work, I go to return bottles and get dinner for my 3 kids and encounter Ken walk up yelling "We can't take those, you need to bring them clean". I told him that they are rinsed, its milk and water at bottom (one was gross and i told him no problem just give me money for others) He tells me no hes not refunding me for any of the bottles and proceeds to pick them up showing me "how dirty they are" mind you ken was working the self-checkout area, he was not even working customer service but decided to come and snap at me. I said this is ridiculous, if i was white would you be asking me this? to which he responded" Thats what you think this is?! well you can wait here" made me wait nearly 15mins as the other young kid at the front was clearly trying to avoid helping me and was helping Ken with checkouts when he was supposed to be at the customer service desk. I go to the bathroom again to rinse out and HAD TO BORROW A CUP FROM DELI to rinse out the bottles. I go back to the front where an older white woman is returning her milk bottles WITH MILK AND S** at the bottom. I WAS AGAIN ASTONISHED. I went up and asked Ken why he didn't tell her to go to the bathroom to rinse and he held up bottles yelling "It's a little milk and water!!" Again, astonished. They didn't call a manager, I had to get another associate to call him. He came to front and looked just as astonished as me especially when i told him another woman with dirty bottles was able to return no problem. AT THIS POINT, I HAVE BEEN AT KROGERS FOR ALMOST 40 MINS. I will talk with corporate and homestead creamery and let them know how hard it is to return bottles to this location. Ken had the nerve to come up to me afterwards saying "don't take this personally.." I AM A MOTHER OF 3 TRYING TO FIND A SAFE SPACE FOR ME AND MY CHILDREN WHILE WORKING AND STUDYING TO GET INTO LAW SCHOOL, i am not clocked in at work, YOU ARE. you never know what someone is going through in their lives and frankly,the way the whole situation was handled was extremely unprofessional and I am still emotionally affected from being yelled at and made to wait at the front of the store like a child. So...

The very best service, the best employees, the widest selection of groceries to be found, and this includes International foods. Bakery, deli, meats, seafood, buffets, a large selection of cheeses, big frozen foods section, dairy, houseware/ hardware/laundry detergents, household cleaning, automotive supplies, produce, floral department, pharmacy. This store moves its goods. Expiration dates tend to be well into the future. Open 24/7. High tech, Scan, bag and go, automated check-out handles college customers. Everyone shops here! Update: May 08, 2019: Kroger University Blacksburg has the best produce in town! Wide variety of top quality, very fresh green vegetables, turnips, potatoes, tomatoes, your choice! As to Fresh Fruit, they have only the very freshest and best - Apples, Grapes, Bananas, Clementine Oranges, Lemons, just to name a few of their many options in available Fresh Fruit! Kroger University Blacksburg has the best Floral Shop in this area. They stock many bouquets of incredibly beautiful, fresh cut flowers, and no other supermarket or even any florist in this area can touch Kroger University Blacksburg as to the wide variety and immediate availability to meet all of your Floral needs. Of course, their prices for flowers are very reasonable, and you will not find better prices for flowers anywhere else. They have a staffed desk in their Floral Shop, and they will trim the stems on your purchased bouquets per your request. Make it a point to purchase Fresh Flowers at least every week, and your Home will reflect a bright mood! 😎

Updated: 07-22-2019, Monday, at 06:00 hours:

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I do pick up orders from here every Sunday morning, it’s convenient and free if you’re over the minimum spend. It’s always a seamless experience and the staff are friendly and willing to help me load my groceries into my reusable bags (only takes about 30 seconds usually) because I don’t want to be taking home 6 or 7 plastic bags with me every week. Sometimes they’ll only have one item in its own big plastic bag and it just feels silly! So shoutout to the staff who help me move everything to my reusable bags. But, occasionally I get one staff member who INVARIABLY has a horrible attitude towards me and makes snide comments about not having time to move my groceries across for me, despite there being no other customers in the pickup area. He acts as though he despises his job and the customers and it makes it an awful experience to shop here. Sometimes if I get him multiple weeks in a row I will shop at the other Kroger to avoid having to interact with him. Every other staff member is lovely, friendly, and more than happy to move my groceries to my reusable bags especially since I put a note about it with every item on my order, but he makes me feel awful every...