Jet's Pizza — Restaurant in Blendon Township

I ordered a pizza online for my young children while we were staying at a hotel in Columbus for a volleyball tournament. I submitted the order around 7:50 with an estimated delivery arrival of 8:37. At 9:00 PM, I called the restaurant to check on the status of my order, as my young children were fallen asleep and having a meltdown from being tired and hungry. I spoke with a female and told the woman I was looking to check the status on my order, as it had been well over an hour from having placed it and almost 30 minutes after the expected arrival time they provided. I was told they had gotten very busy during the time I ordered and it should be arriving soon. I asked if I would be able to cancel my order and receive a refund, as the order was purchased for children who are now asleep since they couldn’t fulfill their estimated arrival time. The woman told me “you got a fridge don’t you?” I said excuse me and she again said “you got a fridge you can put it in right?” I asked the lady “are you being serious right now? Can I speak with a manager?” I was told I am speaking to the manager and I said “are you seriously telling me the solution to your pizza being late for my kids who were hungry and now sleeping is to place it in the fridge?” The woman said “yea, or I can remake it for you and send it out again but I can’t give you a refund.” I told the woman that remaking a pizza for me would help the situation my hungry kids who are now sleeping.

A short time later, the delivery arrived and I informed the driver of my conversation with his manager. The delivery driver apologized profusely for the late delivery and more so of the spoken content of his manager.

I want to make it clear I understand patience and waiting. The most concerning thing for me that I feel the need to post is the manager’s absolute inability to hold herself accountable and operate a business with respect toward the...

I give them 2 stars because the pizza isn't discussing and the store is clean and the staff are friendly. It just seems like the quality of food no matter where you go the last year or two has substantially gone down the tubes. When I order a pizza and I pay for extra toppings I expect to get the toppings that I paid for. Me and a couple friends ordered a large pizza with pepperoni mushroom green pepper and bacon. As you can see by the largest slice out of the large pizza there is barely any toppings on it. The only real toppings you can actually see is the pepperoni and even the pepperoni is scarce it looks like a frozen pizza. And why would a pizza shop dice their vegetables up in little tiny cubes the way that they're doing now I'll tell you why because they can skimp on toppings and not give you nearly as much as what you're paying for. Needless to say I won't be ordering from Jets anymore my hard-earned inflated dollars can go further...

Probably the most inconsistent. You find coupons online specifically for Jets, you follow what's necessary and then you're told by the store "if it's not on our website specifically, that's usually the problem, I'd have to ask someone"... Then why are you allowing coupon websites to represent coupons for your establishment that you APPARENTLY don't know about nor accommodate... Great pizza, but poor business ethics... It would behoove you all to be on the same page 👍 P.S. To whomever I spoke on the phone on this date at 3:15pm, very dismissive and careless... Offered the option of asking someone for clarification...I said "I'll wait," then I'm told, "there's no one here to ask" (then why did you offer that suggestion?🤔🤔) ...I said, "Google is gonna love this," and I...