Café Zupas — Restaurant in Bloomingdale

It’s a shame that a place like Café Zupas, known for its excellent food quality, suffers from such a drastically poor level of service. Today, October 18th, 2024, at around 2:50 PM, I visited the location at 148 S Gary Ave, Bloomingdale, IL 60108. When I arrived, there was no one at the front except for an employee standing in a corner, speaking on the phone. A few customers arrived and had to wait approximately 4-5 minutes for her to finish what seemed like a personal call, as she was using her cell phone, before she took their order.

After ending the call, she walked by where I was standing at the counter. I politely asked her for an estimated time for my order, but she didn’t respond and proceeded to take the waiting customers' orders. From a distance, she shouted back that it would be better if I canceled my order, as it would take more than 20 minutes to prepare. This response seemed illogical to me since the restaurant was essentially empty, with only those customers present.

I was genuinely surprised by this remark, as I’ve never heard an employee suggest canceling an order simply because it would take too long, especially when the place wasn’t busy. I approached her and kindly asked for her name more than twice, but she refused to provide it, questioning why I wanted it. I informed her that I would report the incident and leave a review, yet she ignored me, withheld her name, and continued with her tasks.

Ultimately, I decided to cancel my online order. It’s incredible to me that someone with such a dismissive attitude could be working in customer service. It was a terrible experience that left me unwilling to return. It seemed as though she was simply unhappy with her job and had no intention of doing it to the best of her ability.

This is a call to the management or anyone responsible to take steps to improve the service. I also encourage you to review the security footage around the time I mentioned above for...

Amazing food! Try 2 combo is prefect - pick from a whole ciabatte bread sandwich, half soup, or half salad. If you are doing a single item, soups are cheaper. Mostly everything is made fresh in house. Walk-in and they greet you with their paper menu. Wish they had hand sanitizer available or sample soups while you wait in their typically busy line. You order your sandwich and salad at the first counter then slide over to the soups which you can taste. This typically holds up the line with everyone wanting to try their 10 different soups. My favorite is the Roasted Red Pepper & Lobster!!! I'm not to excited about their cold piece of bread they give you with the soup, wish they would warm it up. Plus soup toppings are extra like croutons; they put them right in the soup which get soggy by the time you start eating your soup. After picking your soup, you can choose one of their amazing looking deserts but their free chocolate covered strawberry it's usually enough for me. Remember what you ordered because you'll need to let them know by the register so they can gather it on your tray and charge you. I highly recommend you try one of their drink infusions, my absolute favorite is the strawberry\orange......wow!!!!!! Seating is extremely tight, chairs are noisy, just moving them a tad. They have USB and wall outlets available at the high chair bar style seating by the bathrooms. They also have window blinds in case the sun blazes on your table (can't believe some places don't have this on their windows). Also leave your tray on the table, they will swing by and pick it up. Overall I eat here often, on my own, with my family (includes 2 little ones), and with friends. I highly...

decided to try this for the first time, the menu on the outside seemed pretty tasty so we went in. ordered a kids meal chicken strips and fruit, decent price and my daughter liked them. i ordered their combo (turkey bacon avocado) which was great because it came with a full sandwich and a bowl of soup, which was under 10 dollars. i also liked that both meals came with a chocolate covered strawberry. i also enjoyed the drink bar they have.

what i did not like was the amount of time our food was sitting out while we waited for other people in front of us to get their food and pay. the soup sat on a counter in front of me and the sandwich and chicken tenders sat on a counter behind the workers, which resulted in not so hot soup. the staff seemed very confused on what to do and how to handle the busyness, which is understandable considering this is a new restaurant. however, they should interact with the customers considering our food sits in front of our faces and we can't do anything about it. i also did not like that at each station in the line there was no communication so once you get to the cashier they have no idea which food is yours. i also did not like the proportion of the sandwich. i also asked for it without tomato and it came with tomato. one side had a little half piece of bacon and 2 extremely thin pieces of turkey with a glob of avocado that i had to wipe most off. the last thing i did not like is how close together all of he tables are so it makes it harder for people to cautiously walk through with a tray full of food.

i probably won't eat here for a long time or until the staff becomes more proficient in what they are doing and maybe a make your own...